cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop: Pandora Stops Working When Ads Appear

ImaPepper
Opening Act

I've used Pandora Free for years but recently when ads begin, it freezes up and stops working entirely instead of playing the ads.  I've tried Chrome, FF, Explorer, Edge, and Brave and it seems to happen on all.  I can live with ads, but with this now happening I'm near to seeking alternatives to beloved Pandora.... Help! 

Labels (1)
44 Replies

TannerPandora
Moderator
Moderator

Hi @LuisF! Thanks for posting, sorry for any trouble.

Can you tell me a little more about your experience?

Which web browser are you using and the version? Did you receive any error messages? If so, what did it say? If you're using an ad-blocker, I would recommend disabling or making an exception for Pandora. 

Thanks for the help!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

LuisF
Local Performer

the ads are not working  and i dont have an ad blocker on. i did not receive an error message

 
mod edit: merged comments
0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi, @LuisF. 👋

Thanks for your patience over the weekend. Sounds like you're trying to initiate Premium Access. You can find out more about how these sessions work here: Premium Access

In the meantime, could you share which web browser you're using when this occurs?

  1. Could you try using a different web browser to see if the same thing happens? This will let us know if the issue is browser-related.
  2. Lastly, are you on a school or work computer? If so, you may have pop ups blocked by your administrator.

Let us know and thanks for your help with this. 🎧

 

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
0 Kudos

LuisF69
Local Performer

Ads do not work and arent playing

0 Kudos

AdamPandora
Community Manager
Community Manager

@LuisF69 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

0 Kudos