Accepted Solutions
Hey there, @Sherrybattle123. 👋
Thanks so much for posting. Sorry for any inconvenience this has caused. Shuffling on Premium is different than using this feature when you have a free or Plus subscription. The steps below are for Pandora on your computer.
Shuffling from the Now Playing screen:
- Free ad-supported or Plus listeners can find the option to shuffle your stations above the station list.
Shuffling from the My Collection page:
- Free ad-supported or Plus listeners will first sort the collection by Stations and then select Shuffle Stations.
- Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations.
- All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom.
Customizing Shuffle Stations:
Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation.
You can customize the station included in your shuffle selection by:
- Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon.
- Clicking the pencil icon will bring you to the My Collection page.
- Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name.
- Premium listeners can navigate more easily when customizing the shuffle experience, by sorting the stations by Recent (date added), A-Z (alphabetical) or Time Listened using the caret on the far right of your screen.
To exit Shuffle, simply select and play an individual station.
++
For Premium subscribers, this screenshot shows where you can find your Shuffle feature.
Let us know if you continue to have trouble with this. 🎧
Hey there, @Sherrybattle123. 👋
Thanks so much for posting. Sorry for any inconvenience this has caused. Shuffling on Premium is different than using this feature when you have a free or Plus subscription. The steps below are for Pandora on your computer.
Shuffling from the Now Playing screen:
- Free ad-supported or Plus listeners can find the option to shuffle your stations above the station list.
Shuffling from the My Collection page:
- Free ad-supported or Plus listeners will first sort the collection by Stations and then select Shuffle Stations.
- Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations.
- All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom.
Customizing Shuffle Stations:
Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation.
You can customize the station included in your shuffle selection by:
- Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon.
- Clicking the pencil icon will bring you to the My Collection page.
- Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name.
- Premium listeners can navigate more easily when customizing the shuffle experience, by sorting the stations by Recent (date added), A-Z (alphabetical) or Time Listened using the caret on the far right of your screen.
To exit Shuffle, simply select and play an individual station.
++
For Premium subscribers, this screenshot shows where you can find your Shuffle feature.
Let us know if you continue to have trouble with this. 🎧
Hello Alyssa,
I just upgraded to premium ~ I so wished I would have come here first as I wouldn't have upgraded ~ but I have never-the-less. And as the others have stated - my shuffle option is GONE. Both on my computer and on my phone version. The snip you have posted up above does not show shuffle on my computer account.
When I click on My Collection, it doesn't have the word Collected, it doesn'thave the Shuffle Stations option, it doesn't have an option to sort recently collected. What is happening?
Hi, @laurieh1964. 👋
Thanks so much for posting about this.
- Are you using the Pandora Desktop App for Windows 10 or MAC?
- Or, are you using a web browser? If so, which one?
Unfortunately, I can't see a full screenshot of what's under your Recently Played section. I would make sure to sort your Collection by Stations in order for the Shuffle to appear.
Once I have more info about how you're listening, I can help troubleshoot. I look forward to hearing back! 🎧
