Desktop: Unable to Access Account / Sign In

[msmagnolia5503]

don't know what is happening with Pandora, i should have access but not letting me sign in or listen to music do i need to find another music source?????"

[AlyssaPandora]

Hi there, @msmagnolia5503. 👋

Could you share a bit more about what is happening?

• Do you need assistance with resetting your password?
• Are you receiving any error messages? If so, what exactly does it say?
• How are you attempting to sign in? Are you using a Windows or MAC computer?
• Web browser? If so, which one?
• Or, are you using the Pandora Desktop App?

Let me know and I can follow up with you. 🎧

[pm4]

Trying to sign in with the web

[AdamPandora · Accepted solution]

@pm4 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[DDorotiak1]

I need help signing into my Pandora account.  I cannot create a new password,

and when I try, it is not letting me in.  Please help.

I do not know what my original password was.

And when I send in my request for a new password, Pandora says to look in my email box,

and nothing shows up not even in junk email folder.  This is getting tiring fast.   

[AdamPandora]

@DDorotiak1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[GUIDRYJOE44]

Yes, I can not access my music, why ?

Moderator Edit: Format

[AdamPandora]

@GUIDRYJOE44 To clarify, are you having trouble accessing your account due to an issue with your password?

If so, check out this thread for instructions on how to reset your password.

If that does not address your issue, I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.