Desktop: Unable to Access Account / Sign In

[msmagnolia5503]

don't know what is happening with Pandora, i should have access but not letting me sign in or listen to music do i need to find another music source?????"

[AlyssaPandora]

Hi there, @msmagnolia5503. 👋

Could you share a bit more about what is happening?

• Do you need assistance with resetting your password?
• Are you receiving any error messages? If so, what exactly does it say?
• How are you attempting to sign in? Are you using a Windows or MAC computer?
• Web browser? If so, which one?
• Or, are you using the Pandora Desktop App?

Let me know and I can follow up with you. 🎧

[pm4]

Trying to sign in with the web

[AdamPandora · Accepted solution]

@pm4 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!