Incorrect Login Error After Entering Correct Info

[GiCU2]

I haven't been able to login for a few days now. I know that I'm using the correct username and password. I even tried changing my password and it still won't let me login. I thought that maybe my account had been deleted so I clicked the 'Sign Up' button. It just said that there is already an account with that username, i.e. it confirmed that my account has not been deleted. I also tried multiple browsers and disabled extensions. No luck. Please help.

[AdamPandora]

@Monster41 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[unclebob1948]

I have an account and I am able to use Pandora on Roku (television used) but I am unable to use Pandora on my phone and car. I had been using Pandora on my phone but when I connected my phone to charge I received message "welcome back' please enter user name and password. I entered same info that I use on roku and on my laptop, it works on these devices, but the same user name and password are not recognized for my mobile device. I can't figure this out. Help.

[AlyssaPandora]

Hey there, @unclebob1948. 👋

Sorry for the continued trouble. Since this involves your password, a member from our team has reached out to you privately via email to offer further assistance. If you haven't received their message yet, please check your spam / junk folder to make sure it didn't end up there. 📬