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Desktop: "Keep listening" button doesn't work

M11
Underground

My Pandora account won't let me listen to my app when it says keep listing I don't want to pay a fee to keep listing because I am only 14 yrs. So can you help me please.  My account is  mgorsline197. 

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TannerPandora
Moderator
Moderator

Hi @M11 

We're happy to hear you've been enjoying Pandora and the extra functionality of Premium Access sessions. If you're receiving a temporary limit message, it's due to licensing restrictions. We have to limit the number of Premium Access sessions per person. You should still be able to continue listening to your Stations.

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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4 Replies

AdamPandora
Community Manager
Community Manager

@M11 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

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M11
Underground

I have a Chromebook  But you've hit a temporary limit. Keep enjoying stations and podcasts for free of upgrade to continue. Keep listening.

Thank you for emailing me back.

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TannerPandora
Moderator
Moderator

Hi @M11 

We're happy to hear you've been enjoying Pandora and the extra functionality of Premium Access sessions. If you're receiving a temporary limit message, it's due to licensing restrictions. We have to limit the number of Premium Access sessions per person. You should still be able to continue listening to your Stations.

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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M11
Underground

Yeah that really did help a lot thank you.