Hi there, @johnxliii. 👋
Sorry to hear that you're encountering that error message.
Are you listening to Pandora on a computer or on a device when this happens?
1. If you are on a computer, are you listening from:
2. If you are on a device, what is the make and model?
Let me know, and I can follow up with you.
Hey, @johnxliii. 👋
Thanks so much for getting back to me with that information.
I've taken a look and it seems like you're on the older app. We no longer support the old Windows 10 app, so we'd recommend that you uninstall it and install the new desktop app.
To do that:
Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account.
I hope this helps. Feel free to let me know how it goes. 🎧
Thanks for the update and for your feedback, @johnxliii.
I will share this will our engineering team on your behalf. 🎧
I am getting the same issue with podcasts. I have uninstalled and reinstalled both app on phone and PC (Windows 11). I get the same error on the webplayer (Chrome). Please fix for everyone
Are you receiving these messages only when playing Podcasts? If so, is it only for a specific podcast or all podcast shows/episodes?
However, it seems like you attempted some troubleshooting steps for your desktop app by uninstalling/reinstalling the app. I would also suggest resetting your app data on your desktop app.
To do that, press Alt on your keyboard to bring up the menu option at the top of the page, then select Help and Reset App Data.
Lastly, it seems like you're having the same issue on your Chrome browser as well.
Please try our Chrome Troubleshooting steps to see if this will help get rid of that error message.
Hope this helps, let us know how it goes!