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Music Not Playing Smoothly

sarah12601
Local Performer

I'm having the same problem.  The songs play in order, no problem.  When Pandora plays, it sounds like when the old vinyl skipped.  To make sure it wasn't my speakers, I played iTunes and other media, and the sound is fine.  It's definitely Pandora.  (I have the premium subscription and I use FireFox.)  What's happening and  how is it resolved?

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hey, @sarah12601.

I moved your post over to the Desktop board to keep the community organized.

  • Does this happen with the same exact track(s) each time?
  • Or, is it any track during your listening sessions?
  • Are you using any type of bluetooth speaker, or the speakers on your computer?

Would you mind trying out these steps?

Let me know if this helps!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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5 Replies

AlyssaPandora
Moderator
Moderator

Hey, @sarah12601.

I moved your post over to the Desktop board to keep the community organized.

  • Does this happen with the same exact track(s) each time?
  • Or, is it any track during your listening sessions?
  • Are you using any type of bluetooth speaker, or the speakers on your computer?

Would you mind trying out these steps?

Let me know if this helps!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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minkiii
Local Performer

The steps you refer to are if you're using a firefox browser.  I am using the pandora app on my phone and smart tv.  There always seems to be a song, not all mind you but always seems to be a skip like using an old vinyl record.  Its frustrating to an avid listener.  I've considered it a trade off for convivence vs setting up my own play lists on my own storage.  Even still this is a pay service.  Like bring you BB ribs and no napkins,  its doable but not quite what you expect for a paid service.

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AdamPandora
Moderator
Moderator

@minkiii I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through the following troubleshooting steps for both of your devices:

Let me know how it goes.

 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Mellotspeich
Local Performer

I’m having this issues when trying to play from my phone to my Bluetooth car speaker. Not the same songs; and it has started doing this weird thing where it plays the song quicker (similar to playing a record at a faster speed). Extremely annoying. I have an IPhone 

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AlyssaPandora
Moderator
Moderator

Hi there, @Mellotspeich. 👋

Thanks for reporting your issue. I've gone ahead and created an email support case for you with a specialist from our team. Someone will be in touch soon to offer further assistance. Please keep an eye out for their message soon. 📬

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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