I'm hard wired to the internet and playing Pandora on a PC which is connected via bluetooth to a stereo system. I have rebooted my modem, unpaired and re-paired my bluetooth device as well as logged out of Pandora and logged back in. None of this has seemed to help. I'm paying for this service and shouldn't be experiencing this issue. There is no error code.
Moderator Edit: Changing title for clarity
@Jarick I checked in with our support team, and they do see you have an open case with them regarding this issue.
Please keep an eye out for their email reply, and they will be happy to look into this further with you.
Thanks for your patience in the meantime!
Hi @rvjudi! 👋🏻Thanks for posting to community.
I'm happy to help but I'll need more information in order to help diagnose the issue.
Are you listening to Pandora on a computer or on a device?
Let me know.
I'm having static on my music too. On a MacBook Pro 2017, using Safari. I thought my speakers were broken, but YouTube plays fine. It was Safari. Chrome is fine. I just hate it because it heats up my laptop.
Hey there, @kealahill. 👋
Sorry for the continued trouble with this. Sounds like this issue is related to your Safari browser specifically.
Another option would be to try out the Pandora Desktop app for your MAC computer. If you're interested, you can check it out here.
In the meantime, I've included some troubleshooting steps for your Safari browser to see if it helps with the issues you're experiencing during your listening sessions.
Feel free to let me know if this helps. 🎧
I'm on a desktop PC, using WIN10, listening both directly from Pandora website and sometimes desktop app. Use Edge browser. All software for Windows, browser, and drivers has been updated. No error messages. No screenshots to provide. Have small Logitech desktop speakers that sound good and have been dependable. All other music streaming and videos seem to be OK, just Pandora has the static. Static not loud but is on-going, so becomes quite annoying and distracting.
Hey there, @rvjudi. 👋
Sorry to hear that you're also experiencing this issue.
We don't alter music equalization on Pandora from how it appears on the original releases, unlike terrestrial radio, which compresses the entire broadcast. As a result, some songs sound louder or different than others. However, we do use the Replay Gain technique that encodes a fixed volume adjustment into the mp3/mp4 header so that the actual player (web browser, phone or device) can adjust volume just as the track begins playing.
If there are vast differences, it could also be due to different instrumentation or arrangements causing different apparent levels of volume where the actual decibel levels are the same.
In the meantime, let's try the following troubleshooting steps while I have a trace enabled on your Pandora account.
I hope this helps. Feel free to let me know how it goes. 🎧