Pandora Windows desktop app

[Stelcom66]

About a week ago I accidentally reduced the font size. I could not increase it to the original size, only Control - could be used which decreased the size. I had to delete then re-install the app. Same thing happened, I then discovered I could Reset the app instead of uninstalling and reinstalling.

Then for the last few days when starting the app just the Pandora logo with the blue background shows. If it goes beyond that I have to log in. Previously before re-installing due to the font situation I rarely ever had to log in. Is there anything that can be done for the app to work properly? I've stopped using it and will likely continue to use a bookmark on my browser.

[MariaPandora]

Hi @Stelcom66 , let's try some troubleshooting steps to see if we can resolve the issue.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps!

[Stelcom66]

I stated that I de-installed and re-installed the app. I didn't realize Alt would bring up the menu on the top where Help - Troubleshooting - Reset App Data could be accessed which will restore the font size, That tip does help. I'm using Windows 11.

[MariaPandora]

Thanks for trying @Stelcom66 !

I'm glad to hear that resetting the app helped.

See you around!

[Stelcom66]

Again, the Windows desktop app just displays Pandora without a log in option, and why should I have to keep logging in? Never did that before, both having to log in each time and not going to the log in screen. It's better to just browse to the bookmark. I may de-install the app.

[LeonPandora]

@Stelcom66 Sorry to hear that.

I've passed your experience to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!