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Playback Stops, Individual Play Buttons Non-functional - Windows 10 Pro (Multiple Browsers)

Wumperous
Underground

Hi, I just converted to Pandora premium, and I'm experiencing issues with playback for collected albums. When I play an album (on shuffle or normal) it will play the first song, and then stops playback when the first song ends.

If I reload the page, all play-related buttons on the album pane become unresponsive until I begin playing from another station/album.

Additionally, the play buttons for individual songs in a collection are non-functional in all circumstances. I've tested the issue on both Chrome and Firefox. Disabling my adblocker and clearing my browser cache did not address the issue.

I'm using Windows 10 pro in an office environment.

Note that this issue does not occur when using the IOS app on the same network.

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AlyssaPandora
Moderator
Moderator

Hey there, @Wumperous. 👋

Sorry for the trouble you're running into with this.

  • Are you receiving any error messages when this happens? If so what exactly does it say?
  • Does this happen with any given album or a specific one?

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

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9 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @Wumperous. 👋

Sorry for the trouble you're running into with this.

  • Are you receiving any error messages when this happens? If so what exactly does it say?
  • Does this happen with any given album or a specific one?

Let me know.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Wumperous
Underground

Hi Alyssa! No visible error messages are appearing. Let me know if there's any diagnostic tools in my browser that could provide useful information.

The issue has happened on every album I've attempted to play. Here's a list of some of the ones I've tried:

https://www.pandora.com/artist/various-artists/spider-man-into-the-spider-verse-deluxe-edition-sound...

https://www.pandora.com/artist/carly-rae-jepsen/e-star-mo-star-tion-deluxe/ALb24kX4ng9d9Xk

https://www.pandora.com/artist/carly-rae-jepsen/dedicated/ALkplnPb5qVZ6mw

Wumperous
Underground

I opened up the console tab of Firefox's Web Developer mode to look and see if there were any obvious errors.

Here's what I saw upon reloading the player with Ublock Origin & Ghostery disabled:

Wumperous_0-1582156597419.png

And here's the console errors I received when clicking the play button for an individual song in an album:

Wumperous_1-1582156691829.png

This is the error that appeared when the first song of an album finished playing and the second song was not triggered:

Wumperous_2-1582156816446.png

Here's a pastebin with the console log text:
https://pastebin.com/SvgBGNLt

And here's the help pages linked by the console errors:
https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Privacy/Tracking_Protection

https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS/Errors/CORSDidNotSucceed

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Wumperous
Underground

Same approach with Chrome (ghostery + ublock disabled)

Initial load console errors:

Wumperous_0-1582157537415.pngAttempting to play specific song from an album:

Wumperous_2-1582157699963.png

Upon failing to automatically play second song in an album there were no updates to the console log.
Here's the pastebin of Chrome's console logs:
https://pastebin.com/cWYSjSVK

 

 

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AdamPandora
Moderator
Moderator

@Wumperous One more question for you - does this only happen when streaming Pandora while in the office?

Do you experience this same issue when streaming Pandora on your home computer?

Let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Wumperous
Underground

Hi Adam!
I looked into it, and it seems I am in fact experiencing both issues at home.

When I attempt to play a particular song from an album:

Nothing happens

When I play an album

The first song finishes and does not proceed to the next song.

Pastebin of Chrome console log:

https://pastebin.com/JQGFyXAg

One new point of data:

When the first song of the album completed, I tried to advance to the next song manually using the Next button. Nothing happened, but this error appeared in the console log:

https://pastebin.com/xTPkcnC5 (Chrome)

https://pastebin.com/3V0c1mbL (Firefox)

My home computer is using the latest version of Windows 10 Home with Chrome browser. Ublock Origin is installed, but was disabled at the time of testing.

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AlyssaPandora
Moderator
Moderator

Thanks for this helpful info, @Wumperous.

I'd like to report this issue to our engineers for further investigation. Could you help by providing a little more info?

  1. Make and model of your device:
  2. Network (Wi-Fi or 3G/4G/LTE):
  3. Pandora version (under Pandora Settings on the bottom left):
  4. Windows version & build: Windows 10 pro

Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring?

Thanks so much for sticking with us on this!

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Wumperous
Underground

1. Home Computer: https://pcpartpicker.com/user/steakpirate/saved/#view=8YdMnQ

Work Computer: ??? Definitely intel 64bit motherboard and GTX 950 graphics card. Not sure if it's off-the-shelf or a custom-built machine.

2. Wired ethernet, in both cases.

3. Uhh... Whatever the current version of the public Pandora premier web app is? I'm experiencing issues with the web version of pandora, not mobile.

4. Home Computer:  Windows 10 Home, latest public build

Work Computer: Windows 10 Pro - One of the more recent builds. Our machines are updated once a month.

AlyssaPandora
Moderator
Moderator

Thanks for sending these details over.

I'll be sure to pass this along over to our engineering team for further review.

Many thanks for your patience during this time! @Wumperous 

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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