RESOLVED 3/28/24- Web: Shuffle stations stuck on 1 station

[timoarroz]

Shuffle will stop working and jump to a random artist in my collection. I'm using Chrome but the same thing was happening on MSEdge. Super annoying. 

Moderator Edit: Changing title for clarity

[AlyssaPandora]

Hi there, @timoarroz. 👋

Sorry to hear that you're having trouble with your Shuffle feature.

Looks like you enabled a complimentary session of Premium Access recently. Did this issue occur while you were using Premium Access? Let me know.

You can find out more about how it works here: Premium Access

++ 

Browser Troubleshooting:

You can also try out these steps on your browsers to see if it helps resolve the issue you're encountering. 

• Edge Troubleshooting
• Chrome Troubleshooting

I hope this helps. 🎧

[ads142]

I am a LONG time Pandora user and have always used the shuffle option.  Since the beginning of the calendar year it won't stay on shuffle.  I am listening on Chrome on my desktop computer.  But again this is a very recent issue.  It is super frustrating.

[AlyssaPandora]

Hi there, @ads142. 👋

I moved your post over to this existing thread to keep everything organized: Chrome: Shuffle feature not working

I've enabled a trace on your account to better understand what's happening, and in case we need to share this with our engineering team. 

First, I would recommend trying out these steps: Chrome Troubleshooting

If the issue persists, could you share a bit more about what happens when Shuffle stops working?

Let me know how it goes. 🎧

[timoarroz]

basically, I'll be enjoying my music on shuffle like ive done for years now, then pandora.com will simply pick one of my artist stations and begin playing that station. It's interesting because shuffle will still show that it is active but an artist station will be playing indifferent to what shuffle mode displays.

[TannerPandora]

Hi @timoarroz 

I'm taking a closer look at your account and have enabled a trace to help me investigate. The next time this happens, can you let me know the date, time, time zone and share a screenshot of what you're seeing on your web browser.

You can include a screenshot directly here on community. This is best done on a web or mobile browser, you won't be able to include a screenshot through the email notification you may receive.

I'll be able to take a closer look at what may be happening. Thanks for the help!

[timoarroz]

Okay- here is a screen shot from 1/18/24 at 9:45 EST. You can see that
Shuffle is on yet The Spins Radio is playing.

Timothy Rice

[TannerPandora]

Hi @timoarroz

Thanks for following up. It doesn't look like the screenshot was posted in your latest message. Would you mind trying again.

Let me know if you continue to have trouble.

[timoarroz]

Okay- here is a screen shot from 1/18/24 at 9:45 EST. You can see that
Shuffle is on yet The Spins Radio is playing.

[TannerPandora]

Thanks for the picture, @timoarroz!

I've been trying to replicate your experience on my end. I'm using a Firefox browser and haven't been able to replicate. To determine if this a browser related issue can you try using Firefox on your end and see if you have the same experience.

In the meantime, can you confirm your Chrome version and if you're on a Windows 10 device?

Thanks!

[timoarroz]

Chrome is up to date
Version 120.0.6099.225 (Official Build) (64-bit)

This also happened on MS Edge (latest build). I'll try firefox.

[TannerPandora]

Thanks for the update @timoarroz. I'm going to go ahead and get a ticket going with our engineering team so they can investigate further.

Let me know if Firefox gives the same experience and I'll add it to my notes.

Thanks again for letting us know!

[timoarroz]

Still happening in firefox. Shuffle simply will not stay in shuffle mode.

[timoarroz]

still broken. its happening more frequently now. very frustrating

[TannerPandora]

Hey @timoarroz!

Sorry for the continued trouble.

A ticket has been opened and passed along to our engineering team for further review and investigation. I've updated the ticket to let them know you're still having trouble and that this is happening across multiple browsers.

Thanks for your patience in the meantime!

[hollier4860]

While I am on shuffle stations option it will shuffle for a few songs then switch to one station and gets stuck on that station.  I have to reshuffle multiple times a day.  How can I stop it from getting stuck on one station? 

[AdamPandora]

@hollier4860 Nice to see you around the community. 

Could you tell me a bit more about what is happening?

1. When you say shuffle gets stuck on one station, does the now playing screen still display that you are in Shuffle mode, however only one station plays?
2. Or does shuffle turn off completely, and the now playing screen reverts back to showing a single station playing?

Additionally, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

[photoguru85]

I am having the same issue. I am listening in Chrome on a Windows computer from the website. It has been getting stuck on the Lil Baby station. I tried removing the station and now it seems to be working again.  Thank you for looking into the issue.

[hollier4860]

My main screen is showing shuffle is on but it for some reason gets stuck on different stations.  It is never the same one.  I listen on my computer and I use Google chrome. 

[AdamPandora]

@hollier4860 @provojob I moved your posts over to this existing thread: Desktop: Shuffle Stations Stuck on 1 Station

Please try reproducing this and let me know the time frame you were listening when shuffle gets stuck on one station, and I'll be happy to take a closer look.

Thanks for working with me on this.