(RESOLVED) Album/station tiles do not load and display as blue music icons

[SLjimbolian]

Something I noticed as of today is none of the album artworks are displaying at all no matter which station I play on my desktop browser.  I'm positive these album artworks are available, so I think there's a bug/glitch going on.

Moderator Edit: Edited title for clarity

[wade-phase]

This is a DNS issue.

content-images.p-cdn.com is returning an IPV6 address only.

2620:106:e001:f00f::33

[MariaPandora]

Hi @wade-phase , @SLjimbolian , thanks for posting about this!

Can you please tell me more about this?

1. To confim, are you having this issue on the web only? Or is it happening on other devices like your TV?
2. Is it happening with all your content? Or with only stations/playlists/albums/autoplay?
3. What browser are you using? Does this happen on other browsers too?

Let me know!

[wade-phase]

It is a DNS issue. The problem happens on any client that does not support IPV6.

[wade-phase]

It looks like the record has been corrected.

; <<>> DiG 9.20.23 <<>> @1.1.1.1 content-images.p-cdn.com

; (1 server found)

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60205

;; flags: qr rd ra

; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:

; udp: 1232

;; QUESTION SECTION:

;content-images.p-cdn.com. IN A

;; ANSWER SECTION: content-images.p-cdn.com. 16 IN A 208.85.42.31

;; Query time: 13 msec

;; SERVER: 1.1.1.1#53(1.1.1.1) (UDP)

;; WHEN: Tue Jun 09 16:46:50 UTC 2026

;; MSG SIZE rcvd: 69

[SLjimbolian]

Problem solved!  Amazing that Pandora's own moderators can only give canned questions and answers while other people know what's really going on.

Thanks @wade-phase !

[AdamPandora · Accepted solution]

Pandora update - 06/09/26:

Hi, everyone. 👋

Thank you all for your patience while we investigated this issue, and thank you to everyone who took the time to report it and share details with us. We understand how frustrating it can be when album and station tiles don't load correctly and instead display the blue music note icon.

We're happy to let you know that this issue should now be resolved. Please try accessing your collection again and confirm whether everything is displaying properly on your end.

If you're still experiencing this issue, please reply directly to this thread and let us know. Be sure to include any details you can share about your device and experience so we can continue to investigate if needed.

We appreciate your feedback and your help in bringing this issue to our attention!