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Shuffle Button Doesn't Work

faarrayazule
Local Performer

the shuffle will not activate when i try to press the button.

 

Moderator Edit: Edited title for clarity

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TannerPandora
Moderator
Moderator

Hi @faarrayazule @gobrown70 @daniel2234 @ampereira3!! Wanted to thank you for calling this out and bringing it to our attention.

We believe this has now been fixed. Would you mind trying again and letting us know if you're still running in trouble. You may need to refresh your browsers for the change to occur. 

Thanks for being part of community! 🎧


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

View solution in original post

60 Replies

gobrown70
Underground

The shuffle function has stopped working on my account. I've tried logging in with other browsers and still no shuffle, so I'm sure it's not a Firefox issue. I've searched the other threads and taken all of the recommended steps with no luck. Please advise. Thanks!

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AlyssaPandora
Community Manager
Community Manager

Hey there, @faarrayazule. 👋

Could you tell me a bit more about what is happening?

  • Is there an error message when you attempt to click on Shuffle? If so, what does it say?
  • If you are on a computer, are you listening from a Mac or Windows computer?
    • Our website, or the desktop app?
    • If you're listening from our website, what browser are you using?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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ampereira3
Underground

I have been having the same issue today. Pandora won't even allow me to select shuffle.

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AlyssaPandora
Community Manager
Community Manager

Hey there, @ampereira3. 👋

Could you provide a bit more info about how you're listening?

Is this happening on your computer or a device?

  • Are you listening from a Mac or Windows computer?
    • Our website, or the desktop app?
    • If you're listening from our website, what browser are you using?

Let me know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
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ampereira3
Underground

Windows, Premium account. Using chrome Pandora.com

I've cleared my cache, deleted browsing history.

My stations appear, the shuffle button is present however, the shuffle button won't work at all. Even clicking certain stations, the station won't change.

AlyssaPandora
Community Manager
Community Manager

Hi there, @gobrown70. 👋

I moved your post over to this thread to keep the community space organized.

I've gone ahead and reported this as I'm seeing other instances of the same issue on the community.

  • Are you receiving any error messages when you attempt to click on Shuffle?
  • Also, are you clicking on Shuffle from My Collection?

Let me know.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
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AlyssaPandora
Community Manager
Community Manager

@ampereira3 I'm currently looking into this issue.

Could you try using a browser like Firefox or Microsoft Edge to see if the issue persists?

Let me know, and thanks so sticking with me on this!

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
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ampereira3
Underground

Still nothing on Microsofts Browser. Same issues.

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daniel2234
Local Performer

I am having the same issue. When I hit the Shuffle field, nothing happens. There are not fields next to the station names in order to toggle them on

gobrown70
Underground

Hello Alyssa....not getting any error messages. I click the shuffle function and nothing happens. I've tried it on "now playing" and "my collection"

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TannerPandora
Moderator
Moderator

@gobrown70  @daniel2234 Can you let me know which browser you're using?

We're currently investigating this. Stay tuned for updates in this thread!

Thanks for your patience in the meantime. 🎧


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @faarrayazule @gobrown70 @daniel2234 @ampereira3!! Wanted to thank you for calling this out and bringing it to our attention.

We believe this has now been fixed. Would you mind trying again and letting us know if you're still running in trouble. You may need to refresh your browsers for the change to occur. 

Thanks for being part of community! 🎧


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

gobrown70
Underground

Its working now! Thank you!

TannerPandora
Moderator
Moderator

Awesome @gobrown70! Glad to hear it. 🎉


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

Lis
Underground

I can't shuffle my playlists. I selected a few stations I wanted to listen to, but it just plays the stations I had on shuffle the last time I used Pandora. (In 2016!)

I stopped using Pandora a few years ago and switched to Spotify because I could choose what to listen to on Spotify, (which wasn't a feature on Pandora at the time) and because my favorite feature on Pandora--that's shuffle--stopped working. 

I kinda missed the variety I got on Pandora when I put stations on shuffle, so I decided to come back and check it out, but it's been almost three years, and shuffle is still broken!!! 

Basically, without the ability to shuffle my stations, Pandora isn't worth anything to me. I'd be willing to purchase the premium membership (it's cheaper than Spotify) if Pandora could fix shuffle, but until then, Pandora is just not worth it. Shuffle was what made Pandora so enjoyable for me, I could choose exactly what type of music I wanted, but there was still some randomness thrown in there to keep things interesting, and I could find new music. 

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Lis. 👋

Sorry to hear that you're having trouble using your Shuffle feature.

Could you tell me a bit more about what is happening?

How are you listening?

  • MAC or Windows computer?
  • Desktop app or web browser?
    • If you're using a browser, which one?

Let me know, and I can follow up with troubleshooting steps.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
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lih4817
Local Performer

One one of my desktops operating Windows 10 Home, I have suddenly lost the shuffle feature  It defaults  to whatever the last channel is and stays there.  It shuffles within the channel, but does not switch channels. 

 

Moderator Edit: Changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey there, @lih4817. 👋

Are you using the Desktop app or a web browser?

If you're using a browser, which one?

Let me know, and I can share some troubleshooting steps with you.

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week: New Music: Picks of the Week (06.10.24)
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Lis
Underground

I'm using Windows, and my web browser is chrome. 

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