I cannot get any of my collected music or stations to play. I click the play icon and nothing happens. On my desktop, Windows 10. Your website, Firefox. It worked until I upgraded.
Hey there, @lare2. 👋
Thanks so much for posting about this. I would recommend trying out these steps to troubleshoot Pandora on Firefox:
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To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome, which you can download here.
Let me know how it goes. 🎧
Hey there, @lare2. 👋
Thanks so much for posting about this. I would recommend trying out these steps to troubleshoot Pandora on Firefox:
++
To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome, which you can download here.
Let me know how it goes. 🎧
Music won't play when I tap song icon
Hi @Outlaw33 👋
Thanks for posting and sorry to hear about the playback issue.
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
However, I was checking your account and it seems like you recently activated several Premium Access Sessions, which allows you to interact with an ad in order to listen to content on-demand. Because these sessions are funded by advertisements, your account will return to your regular service automatically at the end of the session and you won't be charged any Premium fees.
Just out of curiosity, were you trying to play a song on-demand after your Premium Access Session ended? If so, this may cause that song to be unavailable to play.
If not, please send along your computer details so we can take a closer look.
Looking forward to your response!
Why am I paying for a service and watching an ad and then Pandora just stops playing???? I’m considering canceling.
Hi @vprout 👋
Thanks for posting and being part of the Community!
Music Not Playing
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
It looks like you're subscribed to Pandora Plus, not Premium. However, you're receiving a prompt to watch an ad because you've activated Premium access which unlocks additional Premium features like on-demand content.
In the past, free listeners and Plus subscribers were only able to look for artists and tracks in order to create radio stations.
Now, if you search for and select the name of an artist, track, or album, you'll be brought to a "backstage page" where you can either create a radio station OR press play.
If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since on-demand listening is a feature for Premium subscribers, you will either see an ad for Premium, or be prompted to watch a video ad to unlock Premium access.
Keep in mind that upgrading to Premium or accepting Premium access is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available).
Should you decide to view the video ad and accept Premium access, rest assured that you won't be billed an additional amount for Premium; because the additional cost of these sessions is covered by the advertisement, your account will return to your Plus subscription.
I hope this helps to explain. Let me know what device you're using so we can take a closer look! 🎧
I am on Microsoft Edge and cannot get my Pandora to play music. Please help!!
@Christine87 I'd be happy to help with any questions you have, but I will need additional information to do so.
Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.
In the meantime, running through those troubleshooting steps may resolve whatever issue you are experiencing on Microsoft Edge: Edge Troubleshooting
I look forward to hearing back.
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