Web: Playback stops with "Something has gone wrong" error

[mr65elcamino]

Is there any fix for this problem?

[MariaPandora]

Hi @mr65elcamino , welcome to the Pandora Community!

Thanks for reporting this. Sorry for the trouble you have been experiencing with this.

I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to attempt to listen to Pandora as you normally would.

Would you mind trying again? This will give us a better sense of the problem.

Also, to help us troubleshoot, please let us know:

• Does it happen just as you load Pandora's website?

• Of this happens after the page loads and start listening, what you’re listening to (station, album, playlist, or podcast)?

• And just a bit more about your setup:
  • Mac or Windows OS
  • Pandora website or Desktop App
  • Browser and version, if you’re using the website

Thanks for your help with this.

[JoeD1]

Reposition the wireless router. Worked for me.

[mr65elcamino]

I listen to stations. Currently on windows 11 using your app. I listen to it everyday at work. It’s on now
Sent from my iPhone

[LeonPandora]

@mr65elcamino Let's try some troubleshooting steps to see if we can resolve the issue.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps! Let me know how it goes.