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Web: "Not Secure" website when an ad plays.

GreatSmokiesTN
Underground

Hello! Whenever a Pandora ad plays, usually for a few minutes of free music streaming, Pandora goes from a perfectly secure site to a "Not Secure" site. I'll try and attach a screenshot if I get a reply.

 

mod edit: adjusted title for clarity

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TannerPandora
Moderator
Moderator

Thanks for the follow up and screenshots, @GreatSmokiesTN.

I've passed this along to our engineering team for further review. I'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @GreatSmokiesTN 

Welcome to community!

Happy to take a look. Feel free to share a screenshot directly here on community. This is best done through a web or mobile browser. You won't be able to share a screenshot through the email notification you may receive.

When visiting Pandora on web browser, you'll want to be sure you're visiting https://www.pandora.com/.

Have you noticed if it's the same ad, or different ads. If it's the same ad, could you tell me more about it, is it for a product or service?


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport
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GreatSmokiesTN
Underground

It seems to be the ad that plays whenever you want to play music for free for a while, the "Pandora Premium" one. The not secure notification normally happens midway through the ad.Screenshot 2025-01-22 09.22.35.pngBoth of these screenshots show Pandora but one is before the ad and one is after.Screenshot 2025-01-21 11.31.57.png

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TannerPandora
Moderator
Moderator

Thanks for the follow up and screenshots, @GreatSmokiesTN.

I've passed this along to our engineering team for further review. I'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport

GreatSmokiesTN
Underground

Thank you so much for your help! Have a great day!

TannerPandora
Moderator
Moderator

Hi @GreatSmokiesTN 

Following with some questions as we investigate. Could you confirm the following info:

  • The browser you're using and the browser version:
  • Computer make and model:
  • Computer OS:
  • Do you use a VPN?

Let me know if you need help finding any of that info. Thank you for your help!


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport
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GreatSmokiesTN
Underground

The browser is Chrome, the browser version is Version 130.0.6723.126 (Official Build) (64-bit).

The operating system is ChromeOS, the device is a Chromebook Laptop.

I do not have any VPNs downloaded.

 

Thanks for your help once again!

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TannerPandora
Moderator
Moderator

Thanks for the info, @GreatSmokiesTN!


Tanner | Community Moderator

>> Help us make a Love Playlist – join the fun!
>> Q: What's your sound color?
>> Follow us on X (formerly Twitter) @PandoraSupport
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