Web: "Not Secure" website when an ad plays.

[GreatSmokiesTN]

Hello! Whenever a Pandora ad plays, usually for a few minutes of free music streaming, Pandora goes from a perfectly secure site to a "Not Secure" site. I'll try and attach a screenshot if I get a reply.

mod edit: adjusted title for clarity

[TannerPandora]

Hi @GreatSmokiesTN 

Welcome to community!

Happy to take a look. Feel free to share a screenshot directly here on community. This is best done through a web or mobile browser. You won't be able to share a screenshot through the email notification you may receive.

When visiting Pandora on web browser, you'll want to be sure you're visiting https://www.pandora.com/.

Have you noticed if it's the same ad, or different ads. If it's the same ad, could you tell me more about it, is it for a product or service?

[GreatSmokiesTN]

It seems to be the ad that plays whenever you want to play music for free for a while, the "Pandora Premium" one. The not secure notification normally happens midway through the ad.Both of these screenshots show Pandora but one is before the ad and one is after.

[TannerPandora · Accepted solution]

Thanks for the follow up and screenshots, @GreatSmokiesTN.

I've passed this along to our engineering team for further review. I'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[GreatSmokiesTN]

Thank you so much for your help! Have a great day!

[TannerPandora]

Hi @GreatSmokiesTN 

Following with some questions as we investigate. Could you confirm the following info:

• The browser you're using and the browser version:
• Computer make and model:
• Computer OS:
• Do you use a VPN?

Let me know if you need help finding any of that info. Thank you for your help!

[GreatSmokiesTN]

The browser is Chrome, the browser version is Version 130.0.6723.126 (Official Build) (64-bit).

The operating system is ChromeOS, the device is a Chromebook Laptop.

I do not have any VPNs downloaded.

Thanks for your help once again!

[TannerPandora]

Thanks for the info, @GreatSmokiesTN!