Pandora was working fine, then for whatever reason when I hit "play" button nothing happens. What's wrong?
Moderator edit: edited title for clarity
** My 'play' on Pandora doesn't work. I click it and nothing happens. I can get my 'Collection', pick songs, I can forward from one song to the next, BUT when I click 'play', nothing happens.
** You mentioned, "resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data."
* I tried this, but the 'Help' in my Pandora does NOT have a 'Reset App Data' listed...
mod edit: changed title for clarity + removed personal info
Hi there, @RomeoBravo55. 👋
Could you share a bit more about how you're listening?
Are you using a Windows or MAC computer?
Are you using the Pandora Desktop App? I've taken a look at your account, and I do see that you've used the Pandora One Desktop App in the past (the small compact player for Pandora Plus subscribers). Are you still using this specific app?
Or, are you using a web browser? If so, which one?
Let me know, and I can follow up with you. 🎧
HELLLOOOO? Anyone there?
I've answered your Pandora Questions several times and I'm getting NO responses back ...
Hey, @RomeoBravo55. 👋
Thanks for your replies.
Unfortunately, I'm not seeing how you're listening (browser or Pandora Desktop app). I've included troubleshooting steps below to help you get back to listening.
In case anyone else experiences this issue, I've also included Pandora Desktop Troubleshooting:
Feel free to let me know how it goes. 🎧
I'm using the app and having the same issue. I have done all the troubleshooting that I can on my end that were recommended and others not yet recommended. I still can't get Pandora to play anything. It says sorry but Pandora cannot play music at this time.
On both my accounts
Hi there, @Phoenix2182. 👋
Thanks for posting about this.
You mentioned that you're using the Pandora app. Just to confirm, are you using the Pandora Desktop App for Windows 10 or MAC computers?
Also, could you send over a screenshot of the error message you're seeing?
For Windows Computers:
For Mac Computers:
Thanks for your help with this. 🎧
Hi, @Rev2. 👋
You should be able to listen without any issues.
Could you share a bit more about what is happening and how you're listening?
Let me know, and I can follow up with you. 🎧
I am using my desktop computer, the one I always use, the one I've always listened to Pandora on. A few days ago Pandora just stopped working. The station pops up, but no matter how many times I press the start button, there is no music. I can play other music, so it's not the computer or the speakers. I just subscribed to Pandora, thinking that PAYING for the music might help, but no, I still don't get any music.
Hey, @LuvRats19. 👋
Sorry to hear that you're having trouble. I know how frustrating this can be. I moved your post over to this existing thread: When I hit "play" button nothing happens
Could you share a bit more about how you're listening when this happens?
I've enabled a trace on your Pandora account in case we need to share this with our engineering team. In the meantime, I've included steps to troubleshoot either your web browser of the Pandora Desktop app below.
Pandora Desktop App Troubleshooting:
Hope these steps are helpful. Feel free to let me know how it goes. 🎧
Hi there, @LuvRats19. 👋
Thanks for your patience over the weekend, and for providing those details. Most modern computers will play Pandora without any modification, but at minimum, your set-up will need to meet the below minimum specifications:
*Auto-updating must be enabled
I would recommend using one of the supported browsers listed above, or downloading the Pandora Desktop App for Windows Computers (if you're interested).
If you're interested in the Pandora Desktop App for Windows, I've included steps to install it below.
Let me know how it goes. 🎧
I am having the same or similar issue. I've been using Pandora on my Windows 10 computer with Firefox for many years with no issues except the occasional internet bandwidth problem. In the last 2 days, Pandora just quit working. It looks normal except that when I click the play button it doesn't play. Instead it looks like it is skipping ahead to the next song, but there is no sound and the play button doesn't change to a pause button like usual. After reading your advice here, I didn't feel it helped me. I tried opening a different browser (Edge) and -- behold! -- it works! Still won't work in Firefox though, which is my preferred browser. Maybe you guys updated something on your end, or Firefox did??
I would like to be able to play music on Firefox, but at least I can use Edge for now.
Hi @lisanne! Welcome to community! 👋
Let's try the following steps to troubleshoot Pandora on Firefox:
I’m going to do it through the exact same thing Pandora is not working I’ve been with Pandora for many years and I’m getting ready to cancel my subscription and go with Spotify it’s better than paying $12.99 a month and not being able to listen to my music. And the $12.99 is supposed to be a family plan that’s not true if you’re listening to it somebody in the family cannot listen to it at the same time so it’s not really a family plan