Window Desktop App: Long songs stop and start over

[pancolcc4e]

I'm running Windows 11, using the Pandora app, and whenever I play a long song it will stop and start at the beginning of the song. It does it without fail, so I can never listen to an entire long track.

Moderator Edit: Edited title for clarity

[AdamPandora]

@pancolcc4e Thanks for reaching out.

Let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps! Let me know how it goes.

[pancolcc4e]

I already tried that and nothing helped. What I did do is turn off auto play and it seemed to have worked for one long song (9-10 minutes). I'll try it more extensively later. Thanks.

[AlyssaPandora]

If this happens again, could you share the name of the song along with the time and date it played. Thanks for the follow up, @pancolcc4e. 🎧

[itsmerowe]

This happens daily to me. Just now, twice, on Jane's Addiction "Three Days", which is barely over 10 minutes. Just restarts itself about 2/3s through the song.

If I listen to Tool's Fear Inoculum, every song over 10 minutes seems to restart itself at least once per playthrough.

[nmeek1]

I have been frustrated with the same issue. It definitely has something to do with long songs but doesn’t seem to be consistent. Does seen to happen to songs longer that 10:00, but does not restart at 10:00.

I did some testing today and here are the results:

Push.it (9:55) played all the way through (sorry, it won't let me use the actual song name)

Culling Voices (10:05) restarted at about 6:49

Pneuma (11:53) restarted at 9:00

7empest (15:43) restarted at about 12:44

Edit:

Today I had it happen on a song much shorter than 10:00. 

Loose Yourself - Live at Civic Theater, Newcastle, Australia (8:14) Restarted at 5:16, right in the middle of "nine to five".

[HandoverFist]

Please fix this! It has nothing to do with any cache or settings! I've been suffering with this for over a year now. I've done all the troubleshooting you've suggested with no resolution. That was on Windows 10. I've recently setup a new PC with Windows 11. I installed Pandora first thing and it started playing a long track over and over within minutes. It's so frustrating that I'm thinking about trying Spotify again and that's sad because other than this, Pandora is much better. It doesn't do it on all long tracks and it doesn't even to it all the time on the same track. The Android or Roku apps don't do it. Only the Windows app. It is very annoying and frustrating that you don't seem to want to fix it! Please fix it!!!

[pancolcc4e]

It's a shame. Because of this single issue, I canceled my membership. And it's not like it's just a matter of not hearing that one song in it's entirety; because it restarts, the next song in the list never plays- that one long song just keeps starting over. Pandora really needs to fix this.