Windows: Add Pandora app to start menu

[bypruitt]

Does anyone know why you can't copy the Pandora app to the Windows Start menu?

mod edit: changed title for clarity

[TannerPandora]

Hi @bypruitt 

Are you getting an error message when trying to pin to the Start Menu or does it not appear as an option to add?

[bypruitt]

Does not appear as an option. The red circle with diagonal line.

[TannerPandora]

Hi @bypruitt 

Can you share a screenshot? You can attach a screenshot directly here on community. This is best done through a web or mobile browser. You won't be able to attach screenshots through email notifications.

Unfortunately, I'm not able to repro this on a Windows device. I'd like to let our engineering know. Can you also confirm your OS version.

Thanks much!

[bypruitt]

Windows 10.

 

[MariaPandora · Accepted solution]

Hi @bypruitt 

My name is Maria, and I'm just popping in to help.

Can you check if you can pin the app with the following please

 - Select Start from the taskbar, then find the app you want to pin in the list or search for it by typing the app name in the search box.

If not, in the meantime, let's try a couple of steps to see if they will help with your experience.

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still not able to pin the app after resetting the app data, try uninstalling and reinstalling using the following steps:

1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

(Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.)

Let me know how it goes.

[ShellyB73]

No - I can not get Pandora to work

[MariaPandora]

Hi @ShellyB73 !

Sorry for the trouble, can you tell me a bit more about what is happening? Is this particular issue happening on a computer, on another device, or across all platforms?

If it's happening on a computer:

• Are you listening from:
  • A Mac or Windows computer?
  • Our website, or the desktop app? If you're listening from our website, what browser are you using?
• Can you explain what's exactly happening?
• Is there an error message?
  • If yes, what exactly does it say?
  • If not, tell me exactly what you see when you go to https://www.pandora.com

Let me know!