I get the same error message when trying to listen to some podcasts. Using Google Chrome on PC. Tried Bing and Firefox same error. Tried all Google Chrome troubleshooting step mention above and completed each step and rebooted PC, still getting error message. I deleted Pandora Ap on my phone and reinstalled, no love. About to cancel with you guys, hope you can help.
Moderator Edit: Edited title for clarity
@jxn20c It sounds like the issue may be related to the network you're using to connect to Pandora.
Please try connecting your device directly via an Ethernet cable and see if that helps.
If there is no change, try rebooting your connection:
If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?
You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.
Let me know how it goes.
I am trying to listen to any podcast and the message "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon." continues to pop. none of the podcast are playing. unable to listen to any of them. I have already gone through the troubleshooting steps for chrome and windows. none of it helps. this has been going on for about a month or more. I have also tried using it in different browsers and I get the same message. I tried uninstalling and reinstalling, nothing is solving this issue.
@jordan_benson93 I do see you have an open case with our support team regarding this issue.
If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.
Thanks for being a part of the Community!
Thanks for the update. I've shared your follow-up with our engineers to let them know that this is still occurring. At this time, I do not have an update for a fix. However, we will post on this thread with any new information.
We appreciate your patience in the meantime!
@kstilson4304 Can you please send us a screenshot of the error message you're seeing?
(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)
Thanks for working with us on this. 🤝
Is there a solution to this issue? I am listening to "Lets Not Meet". I have been able to play this on Microsoft Edge for a while (newer episodes). Now it would not play at all. I haven't listened to the whole series yet. So, I guess I am having issues streaming season 3. I had issues before with Chrome and IE.
Hi there @qlorvold 👋
Thanks for posting and being a part of the Community and thank you for reporting this.
A couple of questions:
Lastly, I've enabled a trace on your account to get a better understanding of what's going on. For this trace to be helpful, I encourage you to perform our Microsoft Edge and Google Chrome troubleshooting steps and attempt to play that podcast one more time.
Looking forward to your response and let us know how it goes!
Let me try this again...
The Error Message: Something has gone wrong. We're working on this issue, and we'll have things back to normal soon.
When I hit play, the counter is at 0:00. It might be all of season 3.
Thanks for reporting back.
Just for clarification, we moved your original post to an existing thread under "Something Has Gone Wrong" When Playing Podcasts.
I was checking out that podcast and I was able to play several episodes on season 3 and other seasons on my end.
Let's try some next steps to see if we can play those episodes on your end.
I would recommend rebooting your computer device and rebooting your network connection:
If Pandora still isn’t working, could you check if you’re able to connect to your network using another streaming service, such as YouTube?
I would also like to ensure that you’ve cleared the cache for the browser you’ve been using to stream the podcast. If you need steps on how to do that, please let me know.
Let us know how it goes!
Thank you for updating us, I've passed your information to an internal ticket we have open and our engineering team is investigating this issue for you.
We appreciate your patience while they work on this. 🤝
Thanks for reporting this, I've enabled a trace on your account so that we can get a better understanding.
I have a couple of questions to ask before we proceed:
Let us know and thanks for your help!
Hi, @qlorvold I wasn't able to reproduce this issue on my end for the Let's Not Meet podcast (each episode was playing).
Would you mind taking a screenshot of what you're seeing when playing that Podcast on your end?
Additionally, this issue may be related to your browser. Please complete the troubleshooting steps for your specific browser and try again.
Hope this helps, let us know how it goes!