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Deleted station always restores itself when logging in

tombassarear1
Local Performer

I have deleted Al Green Radio from my account many times but it keeps reappearing each time I log on. After a couple weeks I have to delete the abundance of Al Green Radio stations. How can I get it  permanently deleted. I just want David Lanz, Carrie Newcomer, and O Holy Night.

Moderator Edit: Edited title for clarity

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AdamPandora
Community Manager
Community Manager

@tombassarear1 It sounds like you may need to check the bookmark that you use to access Pandora.

It should only be: https://www.pandora.com

If there is anything added onto to it (e.g., https://www.pandora.com/#/genres/top), then erase that. That is most likely the problem.

Let me know if this helps.


Adam | Community Moderator
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stvbchy
Local Performer

Can anyone tell me why Pandora continues to add Soft Rock to my collection after I have repeatedly removed it?

AdamPandora
Community Manager
Community Manager

@stvbchy Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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AdamPandora
Community Manager
Community Manager

@tombassarear1 It sounds like you may need to check the bookmark that you use to access Pandora.

It should only be: https://www.pandora.com

If there is anything added onto to it (e.g., https://www.pandora.com/#/genres/top), then erase that. That is most likely the problem.

Let me know if this helps.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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tombassarear1
Local Performer

I can't figure out how to reply that satisfies this system. This is my third attempt: the advice solved the problem

AdamPandora
Community Manager
Community Manager

Happy to hear it, @tombassarear1.

Hope we continue to see you around the community! :pandora:


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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stvbchy
Local Performer

For a few months now, Soft Rock gets added to my collection and is the first thing that is played-I generally have shuffle on. I delete the station and within a few hours, there is is again. Only notice it on my MacBook (if I listen on my phone I am busy and looking at my phone). Any way to permanently get this station removed?

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @stvbchy.

I moved your post over to this existing thread: Deleted station always restores itself when logging in

It sounds like you may need to check the bookmark that you use to access Pandora.

It should only be: https://www.pandora.com

If there is anything added onto to it (e.g., https://www.pandora.com/#/genres/top), then erase that. That is most likely the problem.

Let me know if this helps.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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