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Error message when trying to view Lyrics

Tommyfromtheblo
Local Performer

When I try and expand the lyrics to see more. I get a we are experiencing technical difficulties error. How can this be resolved? It's been going on for weeks

 

Moderator Edit: Edited title for clarity

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5 Replies

TannerPandora
Moderator
Moderator

Hi @Tommyfromtheblo sorry to hear this is happening. 

I'm happy to look into this for you, but I'll need a bit more information first. Can you write me back with the following? 

  • The name of the station/playlist where this occurred.
  • An example of a song(s) that this happens on.

I'll take a closer look. Thanks!


Tanner | Community Moderator
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Jaz
Local Performer

When I click to view more lyrics on any song I get an error message to go to pandora.com something went wrong. 

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AdamPandora
Moderator
Moderator

@Jaz I moved your post to this thread since it sounds like you experiencing a similar issue.

We're happy to look into this.

Please send me:

  • the name of one of the artist/track this error appears on 
  • the browser you are using to stream Pandora when the error appears
  • a screenshot of the error message you are seeing

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Jaz
Local Performer

The error appears for all lyrics and it has also been going on for weeks if not months. 

Screenshot_2020-01-18-08-17-28.png

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AdamPandora
Moderator
Moderator

 

@Jaz It looks like you may be on an older version of the app.

Can you send over a bit more info about your device?

  • Model:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know what you can find out. We really appreciate your help with this.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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