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Lost Collection when upgrading to Family Plan

BillM2
Local Performer

How do I get my collection back after upgrading to Family plan? I lost 2000 songs or more! 

Thank you in advance!

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AdamPandora
Community Manager
Community Manager

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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6 Replies

AdamPandora
Community Manager
Community Manager

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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BillM2
Local Performer

Thank you. Seems like a common issue. I’m used my original email account to do the upgrade. 

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hrwatson81
Local Performer

how do you recover your lost playlists and stations, i worked too hard to get them where they were...

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AdamPandora
Community Manager
Community Manager

@hrwatson81 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Hosses3
Local Performer

I lost all my play lists  when pandora was experiencing issues 1 month ago 

Thanks much

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AdamPandora
Community Manager
Community Manager

@Hosses3 I see a number of playlists in your collection:

Screen Shot 2023-04-24 at 10.18.04 AM.png

What are the names of some of the playlists that are missing?

Let me know.

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