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Lost Collection when upgrading to Family Plan

BillM2
Local Performer

How do I get my collection back after upgrading to Family plan? I lost 2000 songs or more! 

Thank you in advance!

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1 Solution

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AdamPandora
Moderator
Moderator

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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2 Replies

AdamPandora
Moderator
Moderator

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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BillM2
Local Performer

Thank you. Seems like a common issue. I’m used my original email account to do the upgrade. 

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