Lost Collection when upgrading to Family Plan

[BillM2]

How do I get my collection back after upgrading to Family plan? I lost 2000 songs or more! 

Thank you in advance!

[AdamPandora · Accepted solution]

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[BillM2]

Thank you. Seems like a common issue. I’m used my original email account to do the upgrade. 

[hrwatson81]

how do you recover your lost playlists and stations, i worked too hard to get them where they were...

[AdamPandora]

@hrwatson81 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Hosses3]

I lost all my play lists  when pandora was experiencing issues 1 month ago 

Thanks much

[AdamPandora]

@Hosses3 I see a number of playlists in your collection:

What are the names of some of the playlists that are missing?

Let me know.