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No sound

Cyn4
Local Performer

I’m not receiving any sound from my Pandora account and in the middle of making a playlist 

Labels (2)
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1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hi there, @BigboyGar76. 👋

Could you share a bit more about how you're listening when this happens?

  • Are you using a device? If so, what is the make and model?
  • If you're using a computer, are you on a Windows or MAC computer?
  • Are you using a web browser? If so, which one?
  • Or, are you using the Pandora Desktop App?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

View solution in original post

14 Replies

AdamPandora
Community Manager
Community Manager

@Cyn4 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

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Cyn4
Local Performer

I want to play my playlist but the play playlist button is not working What do I do?

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TannerPandora
Moderator
Moderator

Hi @Cyn4!

I've merged your posts together to help keep things tidy.  Can you follow up with the questions from @AdamPandora above.

Thanks for the help!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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BigboyGar76
Local Performer

No sound coming from my pandora account

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hi there, @BigboyGar76. 👋

Could you share a bit more about how you're listening when this happens?

  • Are you using a device? If so, what is the make and model?
  • If you're using a computer, are you on a Windows or MAC computer?
  • Are you using a web browser? If so, which one?
  • Or, are you using the Pandora Desktop App?

Let me know. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What's the last movie or tv series you watched?

pilothousequilt
Local Performer

My sound is gone?  i am on a computer with windows 10

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AdamPandora
Community Manager
Community Manager

@pilothousequilt Could you tell me a bit more about what is happening?

To clarify, does the music timer still appear as if a song is playing, however there is just no sound? Or is the issue that the music is pausing, and you have to manually click on the play button in order to get a song to play?

Also:

  1. If you are on a computer, are you listening from:
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

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WINFIELDACE
Local Performer

Similar prob>>at fmb library get no sound on pandora>>advise

Moderator Edit: Format

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AdamPandora
Community Manager
Community Manager

@WINFIELDACE It sounds like you might be running into network firewalls at the library. Sometimes IT departments decide to limit their user's access to music streaming services like Pandora. If it isn't working when you listen from the library, you may want to check with their IT department to make sure that they haven't blocked your access to streaming services.

Hope this helps!

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pilothousequilt
Local Performer
yep..that is it.
Marcia
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AdamPandora
Community Manager
Community Manager

@pilothousequilt I'm happy to help look into this further.

To clarify, does the music timer still appear as if a song is playing, however there is just no sound? Or is the issue that the music is pausing, and you have to manually click on the play button in order to get a song to play?

  1. If you are on a computer, are you listening from:
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

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samanthadesigns
Local Performer

I am listening on a PC but can't hear any music all of a sudden in Pandora.  However, I can listen to podcasts.  I don't know why.

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AdamPandora
Community Manager
Community Manager

 

@samanthadesigns Could you tell me a bit more about what is happening?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing?

Additionally, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for working with me on this.

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pilothousequilt
Local Performer
I quit listening to Pandora, because Pandora kept adding songs to my list
that I did not like nor did Pandora ask me first..I now listen to Spotify..
pilothousequilter
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