RESOLVED (03/02/22): Various error messages when shuffling stations

[bartview]

Shuffle feature just stopped working on iPhone, iPad and MAC, out of the blue? What happened?  Have used shuffle feature for a long with no problem.

Moderator Edit: Edited title for clarity

[SharonL]

I have been having this issue on my iPhone for weeks.  I have rebooted my phone and deleted/reinstalled Pandora several times.  STILL not working!  

[AdamPandora]

@bartview @SharonL Could you tell me a bit more about what is happening?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[MusicFan8590]

Agree - the shuffle functionality is completely gone. Cannot find it in Android or Desktop apps. I was listening earlier today, and suddenly the music stopped. Looked at the phone and it said the station was no longer available.

[Tatmom32]

I have been trying for days to shuffle my stations but it just comes up”this station is not currently available. Please choose another station instead.”  I have deleted the stations and re entered them, I deleted the app and re downloaded it still nothing. I don’t like paying for something I can’t use the way I could before I started paying 

[bestamyever]

shuffle stopped working suddenly. Both on my iphone and on a desktop computer. Gives a message "This station not currently available. Please choose another station instead."

[tlspiegel1]

Having the same problem.  Shuffle gives me an error: Playback Stopped - Error Occurred.  It was working earlier today.  Never had a problem.  I can listen to other stations.  Grace Digital Mondo Elite.  It appears from other threads, this is a problem for other people, including me.  Whassup?   No screenshot, because this is on my Grace Digital Radio.  

[trsmith]

I can play any individual station just fine. However, when I click Shuffle, I get this message "We're sorry, but we can't find any more music to play on your station right now. Try switching stations." Then it just continues to play whatever was playing, but the album art, pause, ff, "like" options, all of that goes away. Cleared cookies, restarted browser, tried using different browsers = same result. Shuffle is basically the only reason I pay for Pandora.

[AdamPandora]

Hi, @MusicFan8590 @tlspiegel1 @bestamyever @Tatmom32. 👋

I've enabled a trace on your account to help us better understand what's happening.

Can each of you please try reproducing this issue once more on your end?

Make sure to grab a screenshot of the various error messages you are seeing when you attempt to shuffle your stations, and then please send them to me here in a reply to this thread.

Thanks!

[MusicFan8590]

There is no error message to capture, because the shuffle option is nowhere to be found.

[AdamPandora]

@MusicFan8590 I am still seeing the option to shuffle on your account - make sure you are sorting your collection by Stations:

Let me know if you are still not seeing this option on your end.

[AlyssaPandora]

Hey there, @trsmith. 👋

Sorry for the trouble. To keep everything organized, I moved your post over to this existing thread: Desktop: Shuffle Causes "We Can't Find Any More Music" Error

Please check out the accepted solution here.

Let me know if you continue to have trouble with this. 🎧

[MusicFan8590]

I can see it in the Desktop app, yes, but not in the Android app.

[AdamPandora · Accepted solution]

Pandora Update (03/02/22):

Hi everyone!

We believe this issue is now resolved, and will be closing this thread from future replies.

If this error message presents itself again down the line when shuffling your stations, please create a new post in the My Collection space, and we will be happy to look into it further.

Thanks!

Pandora Update (02/15/22):

Hi, everyone! 👋

We're aware of an issue with some of you who are unable to shuffle your stations due to various error messages that are appearing.

When on web, you may see the "We're sorry, but we can't find any more music to play on your station right now. Try switching stations." error.

When on mobile, you may see the This station is not currently available. Please choose another station instead. error.

+++++++++++++++++++++++++

To resolve this, you'll need to go and re-select the stations you want included in your Shuffle to resolve this message. 

To edit which stations are played during Shuffle on your iPhone:

• Go to My Collection.
  • Free and Pandora Plus listeners, swipe the Shuffle Stations icon bar at the top of your stations list from right to left. Then tap the Pencil that appears.
  • Pandora Premium subscribers will need to filter My Collection further by Stations. Then tap the Pencil to the right of Shuffle stations.

There, you can select or deselect which stations you'd like to appear in your Shuffle by Station or Genre. Tap Save on the top right corner of your screen when done.

+++++++++++++++++++++++++

To edit which stations are played during Shuffle on your computer:

Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation.

You can customize the station included in your shuffle selection by:

• Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon.
• Clicking the pencil icon will bring you to the My Collection page.
• Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name.

If you continue to experience this issue after re-selecting your shuffle mix, please reply back to this thread with a screenshot of the error message you are seeing.

Thanks!

[MusicFan8590]

Never mind - I restarted the phone, and now the Android app shows the Shuffle stations option.

[tlspiegel1]

The solutions are not applicable to me.  I use a Grace Digital Mondo Elite RADIO.  I do not listen on the web or on a phone.  There is no way to take a SCREENSHOT of something on my radio.  The message is ERROR  AN ERROR OCCURRED.  I can listen to other stations, but that is not why I pay for Pandora.  

Additionally, on the Pandora website My Collection shows SHUFFLE IS ON.  It is NOT on, on my radio.  

[tlspiegel1]

Adam, I have clearly stated several times, I can NOT take a screenshot.  I listen to Pandora on my Grace Digital Mondo Elite Radio!   The error message on my RADIO for Shuffle is:  

ERROR

An Error Occurred.      

[AdamPandora]

@tlspiegel1 I've escalated your feedback over to our engineering team so they can further investigate.

Thanks for your patience in the meantime! 

[tlspiegel1]

I fixed it.  I had to go to My Collection on Pandora site.  Then clicked on SHUFFLE ALL.  It's working now.  After I clicked on Shuffle All, a blue circle with 2 white lines (or vice versa) showed on all my stations.  My radio is Shuffling now.  

[Carriek97]

I deleted all stations and added again. Stations work alone but not while trying to shuffle. I am getting this message:

”this station is not currently available. Please choose another station instead. “