RESOLVED 03/03/22: Shuffle button is missing/unresponsive

[catmarierose]

I see other people have this problem and I hope this can be fixed as I love pandora. I have already tried uninstalling and reinstalling the app and that did not fix it. Other suggestions please? I don't want to have to get rid of it. I'm having this problem on my android phone. 

[Dslbaseball]

Hi. I have been a pandora user for a long time and love using the shuffle stations feature. Just got a new iPhone 13 and the shuffle button has disappeared. I have tried logging out, logging back in and deleting app, redownloading. How do I get that functionality back?

[AdamPandora]

@catmarierose Can you please provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Paha1345]

Shuffle All gone on android, unresponsive on iphone

Hello, I've been listening to pandora for years and love variety. I almost exclusively play all stations on shuffle. I recently had to create a whole new account and not thumbs up anything because my original account would only play the same 15 or so songs despite 100+ stations.  As of today, the shuffle all button does not work on my work iPhone and is gone all together on my android. I have a screenshot at the ready. Thanks!

[AdamPandora]

@Paha1345 Would it be possible to send over the screenshot you mentioned?

Thanks for working with me on this. 🤝

[AlyssaPandora]

Hi there, @Dslbaseball. 👋

Sorry to hear that you're having trouble with your shuffle.

Would you mind sharing a screenshot of what you're seeing when this happens?

We'd also like to pass this along to our engineering team. Could you share your device details?

• Device & Generation: iPhone 13
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

[Paha1345]

 The shuffle button used to be at the top. This is on my android phone. On my work iPhone, same account, the button is still there but does not respond to any sort of press/hold/swipe. 

[AdamPandora]

Thanks for sending that over, @Paha1345.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through the following troubleshooting steps on each of your devices: 

• Troubleshooting for Android Devices
• Troubleshooting for iOS Devices

Let me know if this resolves the issue.

[AdamPandora]

Pandora Update (03/02/22):

Hi everyone! 👋

We have received some reports where the option to Shuffle your stations is either missing or unresponsive.

If you haven't already done so, please make sure to run through the following troubleshooting steps (whichever one is applicable to your device):

• Troubleshooting for Android Devices
• Troubleshooting for iOS Devices

If this does not resolve the issue, please grab a screenshot of what you are seeing, and send it in a reply to this thread.

Thanks everyone! 

[Paha1345]

Thanks! Rebooted, restarted, cleared cache etc. Did not fix on either device. No settings or any other changes to either device have been made between when shuffle worked and now. 

[AdamPandora]

@Paha1345 I'd like to report your issue to our engineering team. Can you send over a bit more info about each of your devices?

Android device:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

+++++++++++++++++++++++++

iOS Device:

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
   

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[Paha1345]

Android:

Sony Xperia Xz2 compact

Verizon 

Android 10

Build 52.1.A.3.137

Security just says 'updated to latest...' 

Pandora version 2201.1

Both wifi and data. 

IPhone:

IPhone 7

Verizon 

Ios 14.6

Pandora version 2008.2

Wifi and data. 

No pattern other than it worked on both yesterday, doesn't today 🤷‍♂️. 

Thanks! 

[AdamPandora]

@Paha1345 I've added your feedback to the ticket we have open with our engineering team regarding this issue.

Thanks for your patience in the meantime!

[Jefffry]

 I’ve run the troubleshooting for iOS and had no luck after that. It was working earlier under a different account, but when I logged into a new one it was no longer responsive on either account. 

The button is there, it just doesn’t do anything. If I’m playing a station and hit the shuffle, it takes me back to the station that is already playing. 

[Dslbaseball]

iPhone 13

T-Mobile

15.3.1

2201.1

Both

[lisabbgsmith53]

Hey i'm having trouble finding my shuffle option button today, It worked yesterday.. I already did the trouble shooting and everything i'm still having issues 

I really miss and love the shuffle mode it allowed me to listen to all diversity of music 🎶 

Help plz 🙏🏼 

[Etownhustla]

The shuffle option is completely missing for me 

 

[Roblondo]

Been a premium subscriber for a while now, but with the recent update it has broke my shuffle stations.. there's no icon for it with the new update, seems to be there on the songs collection but not on shuffle, hopefully it's just a bug and can be sorted out promptly ..

Thanks

 

 

 

[Civilstudent]

I've lost the capability to shuffle my stations. I've un-installed and reinstalled. Still no options in my collection. Has anyone been able to solve this issue? 

[Kletts00]

 this is the top of my stations list and shuffle is missing I did the troubleshooting steps and it's still missing.