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Thumbs Up songs are now missing

caballo43
Underground

I pressed thumbs up on a few songs on my Android early last week. I was able to play them through My Thumbs Up Playlist while I was at home the entire week. I tried to play the songs in the car a couple days ago and they all disappeared. Now none of the songs I liked last week are there but there are quite a few songs that are, that I did not thumbs up.

In addition, My Thumbs Up playlist has been missing from Desktop for some time now.

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29 Replies

AdamPandora
Moderator
Moderator

This is perfect, @RamblinMan.

I have sent these additional tracks over to the engineers who are looking into this.

Thanks again for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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cottencandydoo
Local Performer

I have a station that shows over 1500 songs as thumbs up but when the songs now play on the station they are not marked at all. The playlist was created in 2012 and I've noticed that the longer they are on the thumb up list the more likely they are to disappear.  

Station is 90s anything goes created on 5/30/12

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AdamPandora
Moderator
Moderator

@cottencandydoo I moved your post over to this existing thread: Thumbs Up songs are now missing

If you give a Thumbs Up or Thumbs down to a song on a particular station, it should not disappear the next time that same track plays.

The next time this happens, can you please grab a screenshot of the now playing screen showing the track that is playing where the Thumbs Up icon isn't highlighted?

Feel free to check out the messages above from @RamblinMan if you need an example of what we are looking for.

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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RamblinMan
Local Performer

Adam

I have not heard anything further, but my issue continues.  In the hopes that this will provide additional insight, I am going to post a long series of screenshots of songs that used to have a thumbs-up, but they were dropped.

today, I lost Sarah McLachlan singing "Full of Grace" on "Surfacing."

RamblinMan_0-1627966574324.png

Sinead O'Connor singing "Nothing compares 2U" on "I do not want what I haven't got."

RamblinMan_1-1627966639938.png

James Horner's version of "The secret wedding" on "Braveheart."

RamblinMan_2-1627966714802.png

Lucy Kaplansky, Eliza Gilkyson & John Gorka singing "Sanctuary" on "Red horse."

RamblinMan_3-1627966806585.png

Hem singing "Leave me here" on "Rabbit songs."

RamblinMan_4-1627966858355.png

Heart singing "Alone" on "Bad animals."

RamblinMan_5-1627966912010.png

Yesterday, August 1, I lost the following songs:

Eagles singing "Hotel California" on "Hotel California."

RamblinMan_6-1627966989283.png

Brandi Carlisle singing "Before it breaks" on "Give up the ghost."

RamblinMan_7-1627967049241.png

on July 31, I lost Rihanna singing"Stay" on "Unapologetic."

RamblinMan_8-1627967129492.png

On July 30, I lost Alison Krauss singing "Down to the river to pray (live)" on "Live."

RamblinMan_9-1627967236221.png

Sheena Easton singing "When he shines" on "Take my time."

RamblinMan_10-1627967293207.png

Jackson Brown singing "My opening farewell" on "Saturate before using."

RamblinMan_11-1627967354176.png

between July 22-29, I have another 21 screenshots that I could post, but I think you get the idea.just hoping that you or your engineers have some suggestions to offer.  Many thanks for your attention.

 

 

 

 

 

 

 

 

 

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AdamPandora
Moderator
Moderator

@RamblinMan Unfortunately, I do not have any updates for you at this time.

However, I have escalated your additional reports to the engineers who are looking into this.

Thanks again for all your patience with this.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Chris616
Underground

I am having a similar issue, but I noticed that the the song is in my thumbs up list, it just isn't showing the thumb up in now playing.

Now Playing, song Bulletproof, Godsmack, When Legends Rise, missing thumbs up

Chris616_2-1628124318804.png

Same station's Thumbs Up list 2nd image shows the song listed in the thumbs up list

Chris616_3-1628124429792.pngChris616_4-1628124459400.png

 

 

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AdamPandora
Moderator
Moderator

@Chris616 I have added your feedback to the ticket we have open with the engineers who are looking into this.

If you notice any other tracks that show in your Thumbs Up list for a particular station no longer show as Thumbs Up in the now playing screen, definitely grab some additional screenshots and send those over as well.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Jasids
Underground

Me too. Over 300 songs suddenly gone.

I'm about done with this app.

Maybe try iTunes or something.

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Jasids
Underground

Screenshot_20210819-190910_Pandora.jpg

 where are my other 47 playlists?

This all began with an app update.

It wouldn't load, I reinstalled and boom. Nothing works right anymore.

All my collected songs disappeared.

Thumbs up songs disappeared.

Playlists disappeared.

Galaxy Note 10+

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AlyssaPandora
Moderator
Moderator

Hey there, @Jasids. 👋

Looks like you created an email case with one of our User Support specialists. I do see that they reached out to you in order to gather more information about what is happening. If you don't see their email yet, please be sure to check your spam / junk folder to make sure it didn't end up there.

In the meantime, I can view your account / playlists and they all appear to be available from a web browser. Could you try clearing your app data to see if this helps?

Let us know how it goes. 🎧

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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