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Unavailable albums in collection

Craigmack10304
Underground

I have a ton of albums unavailable in my collection. How do I delete them or remove them? You can’t even click on them

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TannerPandora
Moderator
Moderator

Hi @Craigmack10304 

Sorry for the trouble.

I made a small change that should help with this. The unavailable content should no longer be visible. If you come across any content like this again, let us know the track and album and we can have a closer look.

Thanks!


Tanner | Community Moderator

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AdamPandora
Community Manager
Community Manager

@Craigmack10304 You should be able to remove those albums by clicking on the 3 dots, and selecting Remove from your collection:

Screenshot 2024-01-15 at 8.29.09 AM.png

Does that option not appear for you on your end?

If so, can you please send me a screenshot of what you are seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with meo n this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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Craigmack10304
Underground

IMG_5487.png

This is what happens when I try and click on the album

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TannerPandora
Moderator
Moderator

Hi @Craigmack10304 

Sorry for the trouble.

I made a small change that should help with this. The unavailable content should no longer be visible. If you come across any content like this again, let us know the track and album and we can have a closer look.

Thanks!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Craigmack10304
Underground

IMG_6243.png

 ………………….. 

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AdamPandora
Community Manager
Community Manager

@Craigmack10304 You should be able to remove those tracks on your end.

Can you please send me a screenshot of what you see when you long press (tap on a specific track and hold it there until the dropdown menu appears) on each track? You should see the option un-collect the track.

Thanks for working with me on this.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.24)
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