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What happens to my content if I downgrade from Premium

Freakyrockstone
Local Performer

Do I lose all my playlist and downloads if I lose premium subscription

Moderator Edit: Changing title for clarity

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AdamPandora
Community Manager
Community Manager

@cardsbyjenj When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

You can resubscribe through the Pandora website

Alternatively, you can also unlock complimentary sessions of Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again.

Let me know if you have additional questions.


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TannerPandora
Moderator
Moderator

Hi @Freakyrockstone 

The content you've collected, like personal playlists, albums and songs will continue to be saved to your Pandora account for the next time you upgrade to Premium or if you use a Premium Access session.

Your Offline content will be removed if you downgrade to the ad-support version. However, if you subscribe to a Plus subscription, the three most listened to stations and your Thumbprint Radio will be available for offline listening.

Hope this helped to answer your question.

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cardsbyjenj
Local Performer

So, basically the answer is yes, you will lose absolutely everything "except your 3 most listened to stations and your Thumbprint Radio" ???

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AdamPandora
Community Manager
Community Manager

@cardsbyjenj When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

You can resubscribe through the Pandora website

Alternatively, you can also unlock complimentary sessions of Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again.

Let me know if you have additional questions.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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vaughangr
Local Performer

When you are a “Platinum” level member do you retain the playlists you’ve created as at the “Premium” level if you choose to downgrade? I maybe reached at xx@. Thanks

Moderator Edit: Removed Personal info

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AdamPandora
Community Manager
Community Manager

@vaughangr Nice to see you around the community.

To clarify, we currently offer two different subscriptions:

  • Pandora Plus
  • Pandora Premium

For more information on each subscription, check out this thread: Pandora Subscriptions FAQ

I do see you are currently upgraded to Pandora Plus.

To clarify, are you asking if you upgrade to Pandora Premium, create custom playlists, and then downgrade back to Pandora Plus, will those playlists still be available to you?

Let me know.


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)

vaughangr
Local Performer
Yes, that is the question that I am asking.
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AdamPandora
Community Manager
Community Manager

Thank you for confirming, @vaughangr.

I moved your post over to this existing thread: What happens to my content if I downgrade from Premium

When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

Check out the accepted solution for more information.

I hope this helps!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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