@dunn832 Sorry to hear you're having trouble with Alexa. Can you tell me a little more about your experience?
In the meantime, you can log into your Amazon account to view what Alexa thinks you said, in order to report feedback to Amazon directly. This is referred to as your "Utterance History report."
To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity.
From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No.
Please send over a screenshot showing your utterance history report. I'll be sure to pass this along to our engineering team as well. Let me know if you need help doing that.
It is Echo 2nd generation. I asked it to play collide by Ed Sheeren and it always just says Ed Sheeren by Pandora. The activity says I asked for Collide and it played Ed Sheeren playlist instead. It used to recognize a song from pandora and it doesn't do that anymore
I'm creating a ticket to pass along to our engineering team for further investigation. Does this happen only with requesting 'Collide' or have you noticed the same behavior when requesting other tracks?
For the screenshot: Are you seeing the error message on mobile or web? What does it say?
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