Ambient no longer plays on Google Home devices

[alanjackson]

Some months back Ambient suddenly would no longer play on Google Home devices, so I switched to asking it to play Brian Eno. Now suddenly I get "David Byrne and Brian Eno" which is alternately soothing and obnoxious. I'd really just like Ambient to work. 

[TannerPandora]

Welcome to community!

Sorry to hear you’ve been having trouble getting Ambient Radio to play on your Google Home devices.

I'm happy to take a closer look. To get a better understanding of what may be happening, can you tell me a little more about your experience? Let’s start with Ambient Radio:

• What exact voice command are you using when you request it?
• How does Google respond? For example:
  • Does it acknowledge the command but nothing plays?
  • Does it say it can’t find the station?
  • Or does it play something else?

Also, are you currently using Google’s newer Gemini experience on your Google Home device?

A couple of other things that can help us narrow this down:

• Is Pandora set as your default music service in the Google Home app?
• Are your Google Home devices grouped?
• If you try a slightly different phrasing (like “play Ambient Radio music on Pandora”), does the result change?

Thanks for your help with this!