Android TV: Activation

[survken]

Why do I have to reactivate my android tv everyday? I open the app on my TV and then have to logout and enter the activation code. Didn't used to be like that but now it's everyday.

mod edit: changed title for clarity

[TannerPandora]

Hi @survken 

Welcome to community!

When you launch the Pandora app on your Android TV, is it unresponsive or frozen causing you to log out? Does an error message appear on the screen? If so, what does it say?

[survken]

Thank you for responding.
It appears to be loading fully with no error messages.
The song appears on the screen like normal but the timers both say 0:00 and it just stays there.
So it looks like the song doesn't fully load.
So then I have to log out and reactivate from my phone and then it works.
It works some days and some days not. Mostly not until I reactivate it.
I have uninstalled the app from the TV several times and it doesn't seem to matter.
The TV says everything is current.

[TannerPandora]

Thanks for the follow up, @survken.

Could you try clearing the data and cache on your TV to see if it will help. You can use the following steps, though, depending on your model of TV, they may be slightly different.

• On the supplied remote control, press the HOME button.
• Select the Settings Gear icon  ⚙️
• Follow the steps according to your TV menu:
• Select Apps → See all apps → Show system apps.
• Select Apps.
• Under System apps, select Pandora.
• Select Clear cache, then select Ok.
• If the issue still occurs, move on to the next step.
• Select Clear data, then select Ok.
• If displayed, select CLEAR ALL DATA, and then Ok

I would also try power cycling your TV by unplugging it for at least 5 minutes and then plugging it back in.

Let me know how it goes.

[survken]

Thank you for the suggestion.I cleared the cache on the Pandora app.First try was successful. We will see if it sticks.If it happens again, I will clear all the data.I will keep this email in case this happens again.Thanks again.