Android TV: Sound mutes but song timer continues

[Soxfan1918]

I have the same problem… I’m listening on my TV and the song is going along fine and then after a few minutes it just goes to mute… I can see the song is still playing in the top… If I press fast-forward to the next song, the music comes back. This is very frustrating. 

[MariaPandora]

Hi @Soxfan1918 , welcome to the community!

Sorry to hear you are having trouble when listening in your TV. Can you tell me a bit more about your device?

• What is the make and model of your TV?
• Does this happen with every song you play?
• Is there an error message (if yes, what exactly does it say)?

[Soxfan1918]

Yes, it happens with every song I play and it doesn’t happen with Spotify… I have a relatively new Sony smart tv.

[MariaPandora]

Thanks for telling me @Soxfan1918 .

Sorry for any trouble with Pandora on your Sony TV.

Here are some steps to help troubleshoot:

1. Unplug your TV for 30 seconds and then plug it back in.
2. Clear app cache for Pandora.
   • Open the Settings menu.
   • Select Apps → See all apps.
   • Select Pandora from the list of apps.
   • Select Clear cache and confirm choice
3. If issue persists, clear app data using the same menu options above.

Note: The steps to clear app cache and app data may differ depending on your TV model. Please visit Sony Support for additional instructions.

[SAH]

I have the Pandora App pulled up on my tv but there’s no sound. Sometimes it works and sometimes it doesn’t. Suggestions?

[LeonPandora]

@SAH Welcome to Community!

I move your post to the existing thread: Android TV: Sound mutes but song timer continues

If you haven't already, please try the following steps:

1. Unplug your TV for 30 seconds and then plug it back in.
2. Clear app cache for Pandora.
   • Open the Settings menu.
   • Select Apps → See all apps.
   • Select Pandora from the list of apps.
   • Select Clear cache and confirm choice
3. If issue persists, clear app data using the same menu options above.

Note: The steps to clear app cache and app data may differ depending on your TV model. Please visit Sony Support for additional instructions.