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Google Home: Unable to cast or use voice commands

SecrtAgnt
Local Performer

I'm a Pandora Premium subscriber. I can't play my Pandora stations on any Google Home devices. I've been doing so for years, but a few weeks ago it stopped working.

If I try to cast from my phone (or my wife's phone, or any other phone I've tried), the Home device makes the connection sound, then after a few seconds a message comes up in the app and says, "Oops, we are unable to cast at this time." If I try to play one of my stations using voice commands, instead of playing the requested station, the device will just say, "Playing some music from Pandora," and it will start playing some random music that is nothing like the music that I ever listen to (or would even want to listen to). It doesn't seem to be related to my linked Pandora account at all.

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2 Replies

TannerPandora
Moderator
Moderator

Hi @SecrtAgnt 

Welcome to community!

Sorry to hear you're having trouble with your Google Home. Can you confirm your iOS and Pandora version?

Also, just to rule it out, have you already tried unlinking and re-linking your account through the Google Home App?

In the meantime, I've passed along your information to our engineering team for further review. I'd also like to ask that you send a diagnostic to Google as well. You can do this by requesting content again, and when it fails to launch correctly, file feedback with Google by saying "Ok Google, file feedback."

This will send a diagnostic report to Google.

Thanks for the additional help!

 

 


Tanner | Community Moderator

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SecrtAgnt
Local Performer

Hi Tanner,

Thanks for your response. I have tried unlinking and relinking my Pandora account multiple times with no improvement. 

Here is my phone/app information: Pandora App: 2411.1, iOS Version: 18.1 Phone: iPhone 13 Pro

In the mean time I have conducted some additional investigation. I have determined that if I log into Pandora on my phone using a different Pandora account, casting works as expected. As soon as I log back in using my own Pandora account, the casting error returns. So, it looks like the issue is related to something specific to my account.

There is another thing that I noticed which may be related. I have recently started getting frequent errors when logging into Pandora on the web. Specifically, I receive the following error:

{

  • message: "auth token has been invalidated",
  • errorCode: 1001,
  • errorString: "INVALID_REQUEST"

}

I am wondering if the issues that I am seeing could be related to authentication failures when Google reaches out to the Pandora APIs with a token based on my credentials. 

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