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In-home Devices - Connection Error

TannerPandora
Moderator
Moderator

Pandora Update 01/04/22: Hi all! Thanks for posting your experience to community. 

We're aware of this connection issue and believe this has now been resolved.

If you continue to have trouble, please create a new post referencing this one. This post will be closed from further comment to keep the community tidy.

Thanks for being part of the community! 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Pandora Update 01/04/22: Hi all! Thanks for posting your experience to community. 

We're aware of this connection issue and believe this has now been resolved.

If you continue to have trouble, please create a new post referencing this one. This post will be closed from further comment to keep the community tidy.

Thanks for being part of the community! 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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20 Replies

Klr
Local Performer

I am having this problem today on 4 Roku devices. Have done updates/restarts on Roku devices, restarted modem and mesh network etc. Different Roku devices. This is but a problem on Google home speakers, just Roku

Moderator edit: edited title for clarity

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Alxanderkc
Local Performer

Hello.

When attempting to use presets, keep getting "can't play that for you right now" error.  The speakers otherwise work normally.

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jerome707
Local Performer

unable to connect thru app in toyota scion but able to connect via bluetooth by phone.  

used to be able to see my pandora library on screen in vehicle but now only via phone

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brucemilhem
Local Performer

Unexpected error has occured when it try to open pandora.

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MimiPlus4
Local Performer

I get this Roku message when I try to start Pandora with Roku. 

Roku - Message:"Unexpected error: An unexpected Error has occurred...Please try again

My other channels work just fine.

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joelweiss47
Local Performer

The problem that supposedly was fixed is back.  My account is fine on my laptop and my phone but it won't work on any of my Rokus.  I'm listening to Amazon Music tonight.  It might have to be permanent change if this can't be fixed.

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mbjorkdahl
Local Performer

Same problem here. Just stopped working. So annoying.

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Pleasefix
Local Performer

I’m getting the same error message on my Roku. It’s the only channel that doesn’t work. I rebooted my modem, rebooted my router, and uninstalled and installed the Roku app twice and it still isn’t working. Please fix.

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MarkFLA
Local Performer

It not working on my Samsung smart TVs or Roku. It might be permanent, Licensing and fees issues of late. The computers in the shop and house still are getting it, so no big deal for the moment. 

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Scjjdscjjd
Local Performer

Pandora has been playing fine on my pioneer receiver till late this afternoon. Now getting “server error” msg and can no longer connect. Have unplugged and otherwise reset and still no pandora.  Receiver can play other music providers, just not pandora. 

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mbjorkdahl
Local Performer

Update: for what it's worth, I deleted the sound touch app from my iphone X and reinstalled. Then Pandora was accessible.

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thomasosully
Local Performer

"unexpected error" with Roku (TV)

-removed & reinstalled channel, via Roku & computer x several attempts

-Roku is updated

-Riku Streaming Stick+

-router reboot

No success.

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ErickPandora
Community Manager
Community Manager

@Klr @thomasosully @MarkFLA @Pleasefix @joelweiss47 Thanks for taking the time to report the issue. We experienced a hiccup in the system that should now be fully resolved. I'd appreciate it if you could confirm if that is the case for you or not?

 

Thanks again for the time to report and for anyone willing to provide a confirmation. :pandora:

Erick | Community Manager

Let's talk music in Community Chat

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ErickPandora
Community Manager
Community Manager

@Alxanderkc @mbjorkdahl Thanks for taking the time to report the issue. We experienced a hiccup in the system that should now be fully resolved. I'd appreciate it if you could confirm if that is the case for you or not?

 

Thanks again for the time to report and for anyone willing to provide a confirmation. :pandora:

 

Erick | Community Manager

Let's talk music in Community Chat

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ErickPandora
Community Manager
Community Manager

@Scjjdscjjd Thanks for taking the time to report the issue. We experienced a hiccup in the system that should now be fully resolved. I'd appreciate it if you could confirm if that is the case for you or not?

 

Thanks again for the time to report and for anyone willing to provide a confirmation. :pandora:

 

Erick | Community Manager

Let's talk music in Community Chat

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joelweiss47
Local Performer
Yes, the problem I reported has resolved itself and we are now listening to
Pandora using our Roku Ultra. Thank you for following up on my post.

--
Joel Weiss
*RV Technology Specialist*
cell:301-325-6388
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Alxanderkc
Local Performer

Yes, it is resolved.  Thank you very much!

mbjorkdahl
Local Performer

As soon as I began using the newly installed Soundtouch app (after having deleted the old one and re-installed it) everything worked fine.

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ErickPandora
Community Manager
Community Manager

@Alxanderkc Thank you so much for taking the time to confirm the resolution to this. I appreciate you.

 

As this has been resolved and confirmed as resolved, I will be closing this thread from further discussion. If you do experience this issue again, don't hesitate to create a new post and reference this thread as an example. Again, thanks for your confirmation. :pandora:

Erick | Community Manager

Let's talk music in Community Chat

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