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Onkyo Devices: Pandora no longer connects to receiver

lmlock
Local Performer

My Onkyo receiver has stopped connecting with Pandora internet radio.  I connected the receiver with a cable to my router and it still will not connect.  The error message is “The server connection could not be established “.  

Moderator Edit: Changing title for clarity

 

 

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179 Replies

AlyssaPandora
Community Manager
Community Manager

Hey, @stegar75. 👋

Sorry to hear that you're having trouble.

I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes. 🎧

Alyssa | Community Manager
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david63
Local Performer

My Onkyo receiver has stopped connecting with Pandora internet radio.  I connected the receiver with a cable to my router and it still will not connect.  The error message is “The server connection could not be established “.  

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AlyssaPandora
Community Manager
Community Manager

Hey there, @david63. 👋

Sorry to hear that you're running into that error message. 

I moved your post over to this existing thread: Onkyo - No longer connects to Pandora

In the meantime, I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
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Tjchopp1
Local Performer

Please help. My Onkyo receiver has stopped connecting with Pandora internet radio.  I connected the receiver with a cable to my router and it still will not connect.  The error message is “The server connection could not be established “.

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AdamPandora
Community Manager
Community Manager

@Tjchopp1 I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message.

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Tjchopp1
Local Performer
Hi,
I followed the instructions and it’s still showing the Connection Error on my Onkyo.

Jamie
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Ldubos
Local Performer

Have rebooted several times but same error stating ethernet cable not connected.

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cracra
Local Performer

@TannerPandora - Can u do the same for me (remove the device association)?

No luck with rebooting my model and Onkyo receiver.

 

Thanks

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kproeto
Local Performer

Good Morning-  I came to this thread for the same reason, my Onyko is working for every other platform than Pandora so I'm sure the connection exists.  Can you help? 

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AdamPandora
Community Manager
Community Manager

@kproeto I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message.

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AdamPandora
Community Manager
Community Manager

@cracra I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message.

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AdamPandora
Community Manager
Community Manager

@Ldubos I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message.

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Joynun
Local Performer

I am having the same problem with my Onkoyo receiver.  “The server connection could not be established “.  I’ve rebooted my modem and receiver. Please help. 

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cracra
Local Performer

I am having the same problem with my Onkoyo receiver.  “The server connection could not be established “.  I’ve rebooted my modem and receiver. Please help. 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Joynun. 👋

I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again.

I hope this helps. Let us know how it goes and whether you continue to notice that error message. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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AlyssaPandora
Community Manager
Community Manager

Hey, @cracra. 👋

Looks like we've already removed the device association from your Pandora account. Are you still receiving that error message after attempting to sign back in?

You should be able to activate the Pandora app on your device using this link: 

Please use the following steps to activate your Onkyo:

  • Launch the Pandora application.
  • Select New User.
  • An activation page will appear with a code - leave this code up on the device screen as you continue.

From the web, visit https://www.pandora.com/onkyo and enter the activation code there.

Or, from a mobile device, open the Pandora app and go to Settings, then tap Device Activation and enter the code.

Finally, select Continue on the in-home device.

Hope that helps. Let me know how it goes. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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Joynun
Local Performer
Tried to log back in, but I’m still getting the same error message.

Sent from my iPhone
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AlyssaPandora
Community Manager
Community Manager

Thanks for the follow up, @Joynun

My last suggestion would be to make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If the issue persists, please provide the following details and I can report this for you:

  • Model Number of your Onkyo Receiver device
  • Cable / Internet service provider 

Let me know, and I can pass this along to our engineers. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (07.08.24)
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michaeldase
Local Performer

Hi,

"I am having the same problem with my Onkoyo receiver.  “The server connection could not be established “.  I’ve rebooted my modem and receiver. Please help. 

Thanks!

-Michael

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2boyzdad
Local Performer

Having the same problem, Onkyo recently started showing error message and not playing Pandora.  Ideas? Looks like from the above, you need to remove the devices on your side???

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