Pandora App is not working on Roku suddenly

[kbc9]

This is now happening to me. It won't login just spins & goes back to login screen. I checked for updates, it is up to date. 

[TannerPandora]

Hi @kbc9 

Welcome to community! Sorry to hear you’re running into trouble with Pandora on your Roku. I’m happy to help take a closer look.

To get things started, I’ve enabled a trace on your account so we can review what’s happening behind the scenes. Can you confirm the model Roku that you have? You also mentioned that you're up to date, can you let me know the version you see on your end?

In the meantime, while the trace is enabled, please try both of these steps. Once completed go ahead and try to play Pandora again. 

1. Restart your Roku device:

• Press the Home button on your Roku remote
• Scroll and select Settings
• Select System, then Power
  • If you don’t see Power, just move to the next step
• Select System Restart

2. Remove and re-add the Pandora channel:

• From your Home screen, highlight the Pandora channel
• Press the * (star) button on your remote
• Select Remove channel
• Then, go to the Channel Store and re-add Pandora

Let me know how it goes!

[judyanng]

this solution does not work

[AdamPandora]

@judyanng Sorry for the trouble you are having listening to Pandora on your Roku device.

I have also enabled a trace on your account to help us better understand what's happening.

Can you please follow up with the information @TannerPandora requested for in his message above?:

• Roku model
• Roku version

Additionally, can you explain your issue a bit further?

What exactly is not working on your end when attempting to stream Pandora on your Roku device?

Please describe your exact experience.

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.