Pandora and Alexa

[piorkowski]

I'm having an issue when playing Pandora on my Alexa, after playing 6-10 songs, it's stops.  This had been going on for 5 months.  I tried reseting my router, I deregister and re-registers all my Alexa devices, I disables Pandora and enabled it back again, and I'm still having the issue.

I'm not sure what else I can do, and now I'm thinking maybe it's a Pandora issue.

Any feedback and suggestions would be appreciated.

Thanks,

Tom

[TannerPandora]

Hi @piorkowski 

Welcome to community!

Sorry to hear this is happening with your Alexa. Sounds like you've done all the troubleshooting steps I would have recommended.

Can you tell me more about your experience. Does it stop playing with an error message? During or after a song has played or before or after an ad has played?

Thanks for the additional details!

[piorkowski]

It ends after a song has completed.


Sent from my iPad

[TannerPandora]

Thanks for the follow up, @piorkowski. 

I'm happy to pass this along to our engineering team for further review. My only other recommendation would be to power cycle your Alexa device by unplugging it for a few minutes and then plugging it back in to see if it will help.