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Roku - Airplay not working

Diamondrjones
Underground

My Roku wont airplay pandora it airplays with everything else though

Moderator Edit: Changing title for clarity

Labels (2)
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9 Replies

TannerPandora
Moderator
Moderator

Hi @Diamondrjones! Thanks for posting. 

Can you tell me a little more about your experience? Does the option to AirPlay appear on the Pandora app? Are you able to connect, but it won't play, or are you not able to connect at all?

Can you tell me a little more about your devices?

For your iPhone:

  • Model of your iPhone
  • Pandora Version
  • iOS version

For your Roku:

  • Model of your Roku
  • OS version

In the meantime, I've enabled a trace on your account to help me investigate. Please try uninstalling and reinstalling the Pandora app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Diamondrjones
Underground
It’s connecting just not playing

Sent from my iPhone
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TannerPandora
Moderator
Moderator

Hi @Diamondrjones! Thanks for the follow up. Just to clarify, it will connect but when you try to play a song, does it appear to play but no sound, or nothing plays. 


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Diamondrjones
Underground
Yes thats what’s happening

Sent from my iPhone
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AdamPandora
Moderator
Moderator

Thanks for clarifying, @Diamondrjones.

Can you please follow up with the additional information @TannerPandora requested in his message above?

For your iPhone:

  • Model of your iPhone
  • Pandora Version
  • iOS version

For your Roku:

  • Model of your Roku
  • OS version

+++++++++++++++++++++++++

Additionally, please run through these suggested troubleshooting steps if you haven't already done so:

Please try uninstalling and reinstalling the Pandora app (not to worry, we'll keep track of your profile and collection for you).* To do that:

  1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
  2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
  3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Diamondrjones
Underground
Ive done this its still not working

Sent from my iPhone
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TannerPandora
Moderator
Moderator

Hi @Diamondrjones To better help us investigate, we'll need the following info:

For your iPhone:

  • Model of your iPhone
  • Pandora Version
  • iOS version

For your Roku:

  • Model of your Roku
  • OS version

Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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Diamondrjones
Underground
Idk what happened but its wprking again

Sent from my iPhone

TannerPandora
Moderator
Moderator

Glad to hear it, @Diamondrjones! 🎉🙌🏻


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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