Roku TV: Unexpected Error message

[glenn202474]

Why pandora not works all times ? Please tell me why thanks you

Moderator Edit: Format

[TannerPandora · Accepted solution]

Hi @glenn202474 

Welcome to community!

I'm going to need more info from you in order to help since Pandora is on a lot of device.

Are you listening on a computer or on a device?

1. If you are on a computer, are you listening from:
   1. A Mac or Windows computer?
   2. Our website, or the desktop app? If you're listening from the website, what browser are you using?

• If you are on a device, what is the make and model?
• Is there an error message? If so, what does it say?
• Can you send a screenshot or picture of what you're seeing?
  

You can attach a picture directly here on community. This is best done from a web or mobile browser. You will not be able to attach screenshot through email notification you may receive.

Thanks!

[glenn202474]

why not works?

[TannerPandora]

Hi @glenn202474 

Thanks for the photo. Looks like you're on a Roku TV. Let's try some troubleshooting to see if it will help.

Please try the following and let me know how it goes:

Let's reboot your Roku:

• Press the Home button on your Roku remote.
• Scroll to select Settings.
• Next select System and then Power.
  • If you don't see Power, skip to the next step.
• Finally, select System Restart.

If you continue to receive the error message, let's remove the Pandora channel from My Channel, and re-adding it from the Channel Store.

You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.

[glenn202474]

i did reboot not work


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[TannerPandora]

Hi @glenn202474 I would also try removing the Pandora app from your Channels and re-adding it. You should be asked to log back in again.

[glenn202474]

i did not work


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[TannerPandora]

I'm not seeing a new sign in on your Pandora account, @glenn202474. You'll want to be sure you're logged out, and then log back into your Roku.

[glenn202474]

i am done  Pandora      not  work    all  times


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