Samsung TV: No Sound

[rayjaq]

I have no sound on Pandora

[mjstalnaker]

As of last night, the problem has seemed to resolve itself, and has been working fine since this morning.   Like others have said,  time will tell 

[Nvisiblegrrl]

Like others reporting this morning, all seems back to normal.  Thanks for not taking 3 months to fix the issue this time.  Maybe the next time a tad better coordination between Samsung and Pandora could shorten any future downtime to zero?  Just a thought….i mean we do pay for the service.

[Victoria59]

Having same problems as the above.  Samsung Smart TV, was working great, now no sound and 00:00-00:00.   Removed the app completely, reinstalled from Google play, still same problem.  Mobile devises work fine.   Help!

[AdamPandora]

@Victoria59 Thank you for sharing your experience with the community.

Can you please also try out the troubleshooting suggestions @AlyssaPandora provided in her message here?

Let me know how it goes.

[Victoria59]

Tried almost everything suggested.  Delete, reinstall, sign out, sign in.  Why would it work great, then overnight no sound? Other devices in home (cell phones) work, even our out old TV using Roku works.  Do not want to use ethernet cable. 
Thank you!

[nangil]

Well here we go again. Thought the repeated issue of the Pandora app on Samsung smart tv not playing sound was fixed in July but it has resumed today. Three songs will play with sound, then an advertisement will play, and either it freezes up at that point with no further songs played OR a song will appear to be playing with bars moving by My Station but no sound, and the timer at the bottom of the screen stays at 0:00. I have done all the suggested fixes with no change. Why is this happening again?

Update: Pandora app seems to be working fine now on my Samsung tv. Must've been just a glitch for a couple days last week.

Moderator Edit: Merged posts

[Danoc]

Same issue here with Att internet / Samsung TV playing Onkyo receiver  The only solution I have found that works is to log out of the TV App, then log back in with the code from my phone app to activate a device. 
sure wish it would work like it is supposed to 

[Intowishin]

I've used the Pandora app on this Samsung tv since the 1st day I bought it 2 years ago. For the past week it has had the same problem mentioned by everyone else. I even did a factory reset on the TV and reinstalled Pandora. Pandora works fine on Firestick, laptop, and cell. Samsung tv runs Spotify with no problems. So frustrating.

[Ricky1]

Tried this solution with NO good results. How do you update Pandora app on Samsung TV? All other apps have NO sound issues.

[Paws]

I do not know. I have looked in settings for Pandora but never saw an update. I eventually disable the app and reinstall. Frustrating indeed.
Sent from my iPhone

[720Highlander]

I turned off the IPV6 button and that fixed Pandora. To update Pandora go to apps at the bottom left of the screen and select the Pandora app.

[Danoc]

Did you turn off off the IPV6 at the internet router level or was that a setting someplace in the TV menu?

[Ricky1]

I went into TV settings and turned off IPv6 and made no difference. My TV does not have IVP6 in settings only IPv6 in settings. I turned it back on and no difference if it is on or off. Samsung model UN50MU6070FXZA. I have uninstalled pandora and reinstalled it. Worked for 7 years up till 2025. Thinking of dropping my Pandora account.

[720Highlander]

Ok I got the setting name wrong. It is in the settings on your Samsung TV, probably not Pandora. I had the same problem and I gave you my solution to my problem. I am going through the same stuff with Spotify. I went through all kinds of things with Pandora techs and it turned out to be a setting on my Samsung that I figured out on my own. Samsung support blows.

[GodisLove0813]

What was the setting you needed to change?

Samantha C. Pickens

[rwhit]

I have had the same problem I just reset my internet boxes after I do that it works for awhile so far so good

[Ricky1]

My Samsung TV has IPv6 (this is exactly upper/lower case as it appears on the tv) setting, not a IVP6 setting. I have turned it off, no help and turned it back on and no help.What version of Pandora does your TV show?

[rwhit]

Have you reset your network> or just unplugged it for at least 10 minutes?