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Sonos - Grouped speakers causes Someone else listening message

KBlondin
Underground

I have two Sonos speakers, each in separate rooms. I play the same station in both rooms. I don’t share the account with anyone but still get the message constantly, “Someone else is listening. Only one person can listen to Pandora at a time.” Then it stops playing. Why does it do this? I changed the password in case I got hacked, but it didn’t work. Help! 

Moderator Edit: Changing title for clarity

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10 Replies

TannerPandora
Moderator
Moderator

Hi @KBlondin! Thanks for posting, sorry to hear this is happening.

I've enabled a trace on your account to help investigate. The next time you receive a "Someone else is listening..." message, can you let me know the date and time and I'll take a closer look.

Thanks!


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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KBlondin
Underground

Thank you for the fast response! It’s been going on forever and of course when I was listening yesterday, it didn’t do it. However, if it does I will be sure to note when it happened and let you know. 🤗

TannerPandora
Moderator
Moderator

Thanks, @KBlondin! Hope you have a great weekend! 🙌


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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KBlondin
Underground

It happened! 2/5/22 4:18 PM

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TannerPandora
Moderator
Moderator

Hi @KBlondin! Thanks, I'll take a closer look. Can you confirm the device, was this still on Sonos?


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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KBlondin
Underground

Yes, Sonos.

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KBlondin
Underground

Happened again today 5:25 PST.

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KBlondin
Underground

I’m still having issues?

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TannerPandora
Moderator
Moderator

Hi @KBlondin! Sorry for the delay. I meant to reach out sooner.

I've talked to our engineering team that is currently investigating. Unfortunately, our engineers have been unable to reliably reproduce this issue. As a result, we’ve been unable to release a fix and have no eta for when one might be available. However, they are continuing to look into this.

Sorry again for the delay, and for any inconvenience.


Tanner | Community Moderator
~ New Music: New Music Monday
~ Check out Tip #16 Alarm Clock from Tanner's Tips
> > Follow us on Twitter @PandoraSupport

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KBlondin
Underground

So I understand - I cannot listen to my Pandora account with one speaker in the kitchen and one speaker in the living room? Netflix lets me stream my account on three TVs in my house. This makes zero sense. You need new engineers if they "can't" or the powers that be at Pandora "won't' let you utilize more than one speaker in your home. In the meantime, I have subscribed to Spotify until this is fixed. I will not renew my membership when it is due.

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