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TiVo: Pandora keeps logging out

Tilewis
Local Performer

We listen to Pandora using the TiVo app. Recently when launching the app, sometimes we have to log back into Pandora. It happens randomly. Until a few weeks ago we never had to log back in. We’ve had the TiVo box upgraded but problem still persists. Anyone have this problem? Any suggestions?

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AdamPandora
Moderator
Moderator

@Tilewis I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps:

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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