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Wont play sound

Zoes_questions
Diamond in the Rough

I have been having struggles trying to get my music to play sound but it won’t play sound I have checked the volume and it is not muted and I have tried to close the app and reopen it and even tried to restart my phone and it won’t work I have also tried to play it on all of my devices and it still won’t play any sound. Btw if this helps it says it is playing but it is not.

-Zoe

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1 Solution

Accepted Solutions

TannerPandora
Moderator
Moderator

Hi @Zoes_questions 

Sorry you’re having trouble getting any sound from Pandora. Since it looks like music is playing but you’re not hearing any audio, I’d like to get a little more information.

Are you mainly having this issue on your iPhone? If so, can you let me know the iPhone model and iOS version you’re using?

You also mentioned trying Pandora on all of your devices. Are you connecting through Bluetooth on each device and experiencing the same behavior, or is there one device in particular where this started? Let me know which other devices you've tried as well.

In the meantime, let's try a few troubleshooting steps on your iPhone:

  1. First, remove your Bluetooth connections. Go to your iPhone's Settings > Bluetooth, then select each paired device you're having trouble with and choose Forget This Device.

  2. Second, uninstall Pandora from your iPhone.

  3. Third, force restart your iPhone. Depending on your model, you can usually do this by quickly pressing and releasing the Volume Up button, then the Volume Down button, and finally pressing and holding the Side button until the Apple logo appears. You can find instructions for your specific model in Apple's iPhone User Guide.

Once your iPhone has restarted, reinstall Pandora and reconnect to your Bluetooth device. Then try playing music again to see if you hear any sound.

Let me know how it goes!

View solution in original post

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2 Replies

TannerPandora
Moderator
Moderator

Hi @Zoes_questions 

Sorry you’re having trouble getting any sound from Pandora. Since it looks like music is playing but you’re not hearing any audio, I’d like to get a little more information.

Are you mainly having this issue on your iPhone? If so, can you let me know the iPhone model and iOS version you’re using?

You also mentioned trying Pandora on all of your devices. Are you connecting through Bluetooth on each device and experiencing the same behavior, or is there one device in particular where this started? Let me know which other devices you've tried as well.

In the meantime, let's try a few troubleshooting steps on your iPhone:

  1. First, remove your Bluetooth connections. Go to your iPhone's Settings > Bluetooth, then select each paired device you're having trouble with and choose Forget This Device.

  2. Second, uninstall Pandora from your iPhone.

  3. Third, force restart your iPhone. Depending on your model, you can usually do this by quickly pressing and releasing the Volume Up button, then the Volume Down button, and finally pressing and holding the Side button until the Apple logo appears. You can find instructions for your specific model in Apple's iPhone User Guide.

Once your iPhone has restarted, reinstall Pandora and reconnect to your Bluetooth device. Then try playing music again to see if you hear any sound.

Let me know how it goes!

0 Kudos

Zoes_questions
Diamond in the Rough

The trouble started a few days ago I tried to listen to music on my speaker and it stoped working and I am using a IPhone 7SE  I think and I have no clue what iOS i am using or how to find that.

-Zoe

0 Kudos