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Xbox one "quick menu" not displaying current song

pandabro42
Local Performer

I've got pandora on my Xbox one and when I'm Listening to song the home menu displays the wrong song I.E. at the time of writing I'm currently listening to Sabaton - for whom the bells toll cover yet the menu says the current song is LiSA - crossing field (image attached) also sometimes a skipped song would cause the next song to play where the skipped song left off. 

IMG_5200.jpg

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7 Replies

TannerPandora
Moderator
Moderator

Hi @pandabro42! Thanks for posting to community. 

I'd like to report your issue to our engineers for further investigation. Did you notice this change recently?

Could you tell me what OS version your Xbox One is on? (To find that, go to Settings > System Console info.)

Also, what version of the Pandora app are you on? (You can find that in the Pandora app in Settings, underneath Terms of Use.)

Thanks for the help!


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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pandabro42
Local Performer

@TannerPandora 

I haven’t noticed any changes yet

my Xbox OS is: 10.0.19041.4172

and I’m on pandora version 3.0.0 | static 

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TannerPandora
Moderator
Moderator

Thanks for the info @pandabro42! Appreciate it! 😄

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps.

Let's try uninstalling and reinstalling the Pandora app. Note: you'll need to be signed into your Xbox Live account. 

  1. Go to My games & apps from the home screen and highlight Pandora from the list of apps.
  2. Press the menu button on your controller.
  3. Select Uninstall.
  4. Choose Uninstall all to confirm that you want to uninstall the app.

Then, reinstall the app:

  1. From Xbox's Home, go to Store and either select Browse apps > Popular music apps or search for Pandora to download the app.
  2. When the download is complete, you can find Pandora again in the My games & apps section.

Let me know how it goes.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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pandabro42
Local Performer

@TannerPandora I’ve uninstalled multiple times still the same issues

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TannerPandora
Moderator
Moderator

Thanks for the follow up @pandabro42

I've let our engineers know about this so they can investigate further. 

I'll be making updates in this thread when I they are made available to me. 

Thanks for your patience in the meantime. 


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
~ Check out Pandora Top Thumb Hundred Chart

> > Follow us on Twitter @PandoraSupport
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InfernoRain
Local Performer

So it's 2022 and the same issues still persist. I guess they never did anything to actually fix the quick menu or the app crashing 

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AdamPandora
Moderator
Moderator

@InfernoRain Let's try some troubleshooting steps to see if we can resolve the issue. 

First, if you haven't already, make sure your internet connection is working properly:

  1. Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option), and see if it works better.
  2. Try rebooting your modem and router and restarting the device.

If that doesn't help, let's try uninstalling and reinstalling the Pandora app. Note: you'll need to be signed into your Xbox Live account. 

  1. Go to My games & apps from the home screen and highlight Pandora from the list of apps.
  2. Press the menu button on your controller.
  3. Select Uninstall.
  4. Choose Uninstall all to confirm that you want to uninstall the app.

Then, reinstall the app:

  1. From Xbox's Home, go to Store and either select Browse apps > Popular music apps or search for Pandora to download the app.
  2. When the download is complete, you can find Pandora again in the My games & apps section.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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