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Xfinity: Tracks skip to next song before completing

vincefont
Local Performer

The subject header says it all. I've been using the Pandora app on my TV through Xfinity for more than a year with no issues. Lately, no matter what station I'm listening to, the player jumps to the next song about two to three seconds before the song actually ends. Does anyone else have this issue, and is there a fix? I'm paying $15 a month and would like to be able to enjoy listening to the music without getting cut off at the very last few seconds.

Moderator Edit: Changing title for clarity

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7 Replies

AdamPandora
Community Manager
Community Manager

@vincefont Let's run through some troubleshooting steps to see if they resolve the issue you are experiencing.

First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete.

If you're still having the same problem, then please try a few standard network troubleshooting steps:

  • Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps.
  • Try rebooting your modem and router and restarting the device.
  • Try removing and re-adding the app (if this is possible on your device).

You can also contact the manufacturer directly to troubleshoot your specific device and settings.

Hope this helps. Let me know how it goes.

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vincefont
Local Performer

I'm sorry, but this is not a solution that helps me at all. I am accessing the Pandora app through Xfinity on my TV. It's not a case of a weak Wi-Fi signal from my router. I am hard-wired to the signal by cable, and this is still happening. No other Xfinity applications perform in this manner; only Pandora. Since the community forum seems to be rife with other people having the same issue (but across other devices), this leads me to believe it's on Pandora's end. I don't see how contacting Comcast/Xfinity to troubleshoot my device and settings is going to help. I'm not having trouble connecting to the internet. What I am having trouble with is getting my $15/mo value by listening to a four-minute song and only getting three minutes and fifty-seven seconds of it. Do you have any other suggestions?

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TannerPandora
Moderator
Moderator

Hi @vincefont! Sorry for any frustrations with listening to Pandora on your Xfinity device.

While I don't have an immediate solution to your experience, I have passed this along to our engineering team for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!


Tanner | Community Moderator

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@PandoraSupport

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vincefont
Local Performer

And in recent news, now some tracks are starting to cut off when there's about a minute left in the song. Which is awesome. This only happens with the Xfinity app on my TV, FYI.

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BigKenny1482
Local Performer

songs play half way and stop - then starts another song .. 

i have chatted with tech support - they say to disconnect my smart tv from the internet  and  re-connect  that will fix it ... Well -  it doesn't

what to do next ?

AdamPandora
Community Manager
Community Manager

@BigKenny1482 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

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vincefont101
Local Performer

Any updates on this? It's been over four months.

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