Yamaha Device: "Access Error" Message

[YamahaMCuser]

I'm experiencing  the same "Access Error" across all (3) of my Yamaha devices all of a sudden - I can play Pandora fine on my PC through web page, and on my phone with Pandora app.  This just started happening for no apparent reason.  Network access from my Yamaha's is fine as they can play Internet radio stations just fine. I can't even log back in/or out - the Yamaha just refuses to even try to connect with "Access error" . I find it difficult to believe all three of my Yamaha Musiccast devices failed at the same time, this must have something to do with my Pandora account?

Moderator Edit: Changing title for clarity

[TannerPandora · Accepted solution]

Hi @YamahaMCuser! Welcome to community, thanks for posting your experience. 

I've enabled a trace on your account to help us understand what may be happening. In the meantime, I've removed the device associations from your Pandora account. When this takes affect (it may not happen immediately), you will be automatically logged out of your Yamaha devices. 

After this, please try to activate your Yamaha(s) once more. If you continue to receive the access error message, let me know the time and date so I can take a closer look. 

Thanks!

[YamahaMCuser]

Something fixed it.  After reading your post,  I checked again, and was stuck on the same "Access Error", but I power  cycled the unit and rejoined the network(Tried that a dozen times before your post) and this time I was greeted with a "Pleas enter your credentials". Works Great!  I checked the other two units, and they are also working after entering my credentials (did not need to power cycle the other units). 

Thank you Tanner - you saved my weekend!!

[TannerPandora]

Glad to hear it's working, @YamahaMCuser! Have a great weekend! 🎧

[gregsjanes]

For years I enjoyed Pandora on my Yamaha receiver. Yesterday, right before a big party I was hosting, I received an "access error" and there was just a "no music" notification when I tried to choose a playlist. I just signed up for free music weekend with T Mobile. Did this have anything to it? How do I log into Pandora on my receiver or update my settings? How does my receiver know my Pandora account?

[TannerPandora]

Hi @gregsjanes! Thanks for posting your experience. I merged your message with an existing thread under: Yamaha - Error message: "Access Error"

I've enabled a trace on your account to help us investigate. A previous listener had success after I removed the Yamaha device association from their Pandora account and had them sign back in. Let's try that to see if it will help. 

I've gone ahead and removed the association, when this takes affect (it may not happen immediately), you will be automatically logged out of your Yamaha. 

After this occurs, please try to activate your Yamaha once more. Let me know if you still get the access error message. 

[haleedog]

I am having the issue.  Access error all of a sudden on my RX-A1000

[TannerPandora]

Hi @haleedog! Welcome to community! 👋🏻

Looks like you may have reached out to our User Support team for help through email. To curb any confusion or duplicated support paths, please respond directly to their email.

Thanks for posting!

[zivua]

@TannerPandora 

I'm having the same issue.  Can you remove my Yamaha device associations as well?  Thanks!

[paintman161]

I am also having the same issue and need it reset some how. Thanks

[TannerPandora]

Hi @zivua and @paintman161! Thanks for posting.

I've removed the device association from your Pandora accounts, when this takes affect (it may not happen immediately), you will be automatically logged out. 

After this occurs, please try to activate your Yamaha once more. Let me know if you still get the access error message. 

Have a happy Monday!

[zivua]

It worked! Thank you.

[TannerPandora]

Yay! 🥳 Glad to hear it, @zivua! 🎉

[Carnell007]

I am having the same issues with my Yamaha receiver … no access to Pandora … 

[Carnell007]

I got it working.  Thanks 

[paintman161]

I just tried it and I am still getting the Access error.

[TannerPandora]

Hi @Carnell007! Glad to hear it's working. 🎉

[TannerPandora]

Hi @paintman161! Thanks for following up.

Are you getting the error when you try to register Pandora on your Yamaha? Can you let me know the steps that lead up to you receiving the message. 

Thanks!

[paintman161]

We turn on the receiver and go to the Pandora app, it says logging in but then comes up with the error message.

[TannerPandora]

Thanks for trying, @paintman161! Sorry the device removal didn't help.

Can you let me know the model of your Yamaha? I'd like to pass this on to our engineering team for further investigation.