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Changed ISP to T-Mobile. Getting great speed, but Pandora keeps disconnecting on my Amazon Firestick. Tried un/reinstalling, plays for a few minutes, then same error message. Any ideas/help would be greatly appreciated!!!
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@Dwill827 Sorry for any trouble with Pandora on your Amazon Fire TV.
I've enabled a trace on your account to help us better understand what's happening.
*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*
- Restart your device: To do this, just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.
- Clear your app data:
- From the Home screen, select Settings > Applications > Manage All Installed Applications;
- Select Pandora from the list;
- From here, clear the cache and/or data. This may help resolve various intermittent performance issues.
Note: clearing data doesn't delete the app itself, but will log you out of Pandora.
3. Uninstall and Reinstall the app:
- From the Home screen, select Settings > Applications > Manage All Installed Applications.
- Select Pandora from the list.
- Click Uninstall.
- Reinstall the app by returning to the Pandora app detail page.
Let me know how it goes.
Adam | Community Moderator
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Ditto Dwill827 posted in March 2021, above. Here it is now Aug 2023 and I have the same "Cannot connect to Pandora" failure with my Amazon FireTV Stick 4K that recently replaced my older Gen3. If I re-install and open Pandora I get the login screen and as I'm proceeding to enter my email address the screen gets over-written by the "Cannot..." screen and that's it, period. The Stick is hardwired to my network (~60Mbps) and connects to the TV. No Wi-Fi. The tricks and "fixes" posted here and elsewhere do not work, for me. This problem is year's old so what is the deal!