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"Cannot connect to Pandora" on Amazon Firestick

Dwill827
Local Performer

Changed ISP to T-Mobile. Getting great speed, but Pandora keeps disconnecting on my Amazon Firestick. Tried un/reinstalling, plays for a few minutes, then same error message. Any ideas/help would be greatly appreciated!!!

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AdamPandora
Moderator
Moderator

@Dwill827 Sorry for any trouble with Pandora on your Amazon Fire TV.

I've enabled a trace on your account to help us better understand what's happening.

*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*

  1. Restart your device: To do this, just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.
  2. Clear your app data:
  • From the Home screen, select Settings > Applications > Manage All Installed Applications;
  • Select Pandora from the list;
  • From here, clear the cache and/or data. This may help resolve various intermittent performance issues.

Note: clearing data doesn't delete the app itself, but will log you out of Pandora.

       3. Uninstall and Reinstall the app:

  • From the Home screen, select Settings > Applications > Manage All Installed Applications.
  • Select Pandora from the list.
  • Click Uninstall.
  • Reinstall the app by returning to the Pandora app detail page.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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